The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, good value, delivery could be a bit cheaper but I won’t take a star from rating for it. Recommended”

Helpful Report

Posted 5 years ago

“Excellent quality of product and excellent service.”

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Posted 5 years ago

Hello, Thank you for your feedback. We take great pride in receiving positive feedback such as yours. We hope to hear from you again! Kind regards, The Ratchet Shop.

Posted 5 years ago

“very fast delivery of good quality ratchet straps at best price on ebay for value ,well recommended”

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Posted 5 years ago

Hi Ron, Thank you for taking the time to leave your feedback. We're happy to hear that you are satisfied with the standard of our products. We hope to hear again from you in the future! Kind regards, The Ratchet Shop.

Posted 5 years ago

“Wonderful service and equipment well priced. A great example of how internet shopping should work.”

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Posted 5 years ago

Hello, Thank you for your very kind words. We are continuously working to the best that we can be, and your words make it all worthwhile. We hope to hear from you again very soon! Kind regards, The Ratchet Shop.

Posted 5 years ago

“Would not recommend this shop”

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Posted 5 years ago

“First time I have used the ratchet shop but will again, good prices and very efficient service”

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Posted 5 years ago

Hi Rob, Thank you for taking the time to share your experience at The Ratchet Shop. We are glad to hear the service provided was to your satisfaction. We look forward to working with you in the future! Kind regards, The Ratchet Shop.

Posted 5 years ago

“On placing my order I specifically asked for next day delivery and as I had processed my order at 10 am I was under the impression my order had been processed and dispatched accordingly. I received an email explaining my order had been processed and dispatched but this did not reflect on the dpd order tracking rather saying the order had not been collected this remained for the rest of the day, nothing changed on their system and no updates were available. I tried to call ratchet shop.com on at least 5 occasions during the day to discuss the order only to find the call was placed on hold and cut off or the sound of someone hanging up on me. The service was poor and I feel ripped off as I didn't have the order as requested having paid extra for the privilege of next day delivery, the order did eventually turn up however I needed the items specifically for a job and was forced to but other items to fulfil my requirement. I am not happy and have given up on trying to contact your company as nobody answers the phone, if you wish to contact me I will respond however I don't have much faith in your company at this moment in time.”

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Posted 5 years ago

Hello there Firstly, I would like to apologise for the delay in responding to your review. We so appreciate the feedback and we are terribly sorry for the service you received. On the day of your order our courier collected only half of our parcels promising to return for the rest and did not come back so this delayed our parcels by a day. Generally speaking next day deliveries are not guaranteed as these things are, of course, out of our control. However, it is not our usual service to be unreachable. We had nightmarish problems with our telephone and internet for much of June and July making us just about "off the grid" most days despite several attempts at various back ups. We have taken action against our courier partner for the inconveniences faced by this incident and are actively working towards preventing it from happening again. In an effort to regain your trust, I have returned your delivery charge to you in full. I completely understand your frustrations and I am just sorry that we were not able to correct this sooner. I do hope we can assist you again in the future. If you have any queries at all, please don't hesitate to let me know! Best wishes Gina

Posted 5 years ago

“Top class service”

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Posted 5 years ago

Hello, We are happy to hear that you had a positive experience! We hope to hear from you again in the future. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“Great price and service”

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Posted 5 years ago

Hello James, Thank you for your feedback. We're continuously working on having the best products around, so it is nice to hear your kind words. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“Brilliant! Fast,effient, easy to deal with and good value!”

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Posted 5 years ago

Hi Chris, Thank you for your kind words, we're happy to hear that you're satisfied with the service we provide. We hope to see you again soon! Kind Regards, The Ratchet Shop.

Posted 5 years ago

“good easy to use ,quick service and good quality.”

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Posted 5 years ago

Hello, Thank you for your feedback, we're glad to hear that you are satisfied with the service. We look forward to working with you in the future. Kind Regards, The Ratchet Shop.

Posted 5 years ago

“no one answers phone, did not get next day delivery as stated on website and as yet I have had no reply to a email sent nearly a weekago”

Helpful Report

Posted 5 years ago

Hello, We are sorry to hear of your issue and have checked back through our records to find that there was indeed a hold up with our courier. It appears that delivery took place on the 27th. Sadly, certain variables are out of our hands here at The Ratchetshop. However, we do take great pride in our service so to hear that you have had trouble contacting us is a concern and one that we would like to rectify. We have sent you an email this morning so that we may speak further. Kind regards, The Ratchetshop.

Posted 5 years ago

“Swift delivery very efficient service as always and of course great products. Recommend highly”

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Posted 5 years ago

Hi Claude, Thank you so much for your words, and recommendation. We have grown to be what we are today by working alongside people such as yourself, doing our best at all times for our customers. To have your appreciation makes the hard work worthwhile, so thank you so very much. Kind Regards, The Ratchetshop.

Posted 5 years ago

“Great supplier of ratchet straps and chain binders, arrives promptly as promised and quality of products is good. Many thanks for latest supply of 38mm wide 3000kg straps, love this size for our service truck. Cheers.”

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Posted 5 years ago

Hi John, Thank you so much for your kind review. We do our best to ensure that we offer a great service, so to have you come back to us with such kind words makes the whole job worthwhile- we certainly appreciate it. Kind Regards, The Ratchetshop.

Posted 5 years ago

“Very reliable service - ordered on Thursday received the delivery next morning as promised - ready to use on Saturday. Excellent price - very happy, will use again for any of my ratchet needs in the future. 🔥🔥🔥”

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Posted 5 years ago

Hi Zam, Thank you very much for your kind words. It pleases us greatly to be able to work alongside appreciative people such as yourself. Your custom and kind feedback is very much appreciated by us. We can see for the picture that our straps were put to good use! We hope everyone had fun. Kind Regards, The Ratchetshop.

Posted 5 years ago

“great item, done the job perfectly”

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Posted 5 years ago

Hi Mr Flynn, Thank you for your feedback. We work hard to have some of the best products around, so it is nice to hear your kind words. Kind Regards, The Ratchetshop.

Posted 5 years ago

“Prompt delivery. Too soon to comment on durability.”

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Posted 5 years ago

Hi Chad, Thank you for your review. Do keep us updated on the products durability as we continually monitor our products through testing and customer feedback. Kind Regards, The Ratchetshop.

Posted 5 years ago

“My numerous encounters with the Ratchet Shop have been excellent from start to finish. Always really helpful service and great value for money. I can’t recommend them highly enough.”

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Posted 5 years ago

Hi Paul, Thank you for your very kind words and repeated custom. We always work hard to be the best that we can be, and reviews such as yours make it all worthwhile. We look forwards to working with you again. Kind Regards, The Ratchetshop.

Posted 5 years ago

“Goods arrived promptly. They were much heavier than I expected; this is a problem with shopping on line - you can't see everything in a picture. I don't remember whether weight was specified. If not, maybe it should be.”

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Posted 5 years ago

Hello, Sadly this is an issue with shopping online, as you have pointed out, and is one that catches me out as well (that and whether it will fit through the letterbox or not). All products listed on our website do feature weight specs, but perhaps these are not as prevalent as they should be. We will look into it and see where we can improve. Thank you for your constructive and kind review. Kind Regards, The Ratchetshop.

Posted 5 years ago

“Service was very good , and they resolved the poor service from dpd who failed to deliver on time.”

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Posted 5 years ago

Hello Rob Sorry to hear about this, we had not received a mail. This is perhaps a technical issue on our side and we are looking into this. A team member has sent you an email on the address attached to you and we hope we can assist you soon! Kind regards The Ratchet Shop

Posted 5 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews