The Ratchet Shop Reviews

4.8 Rating 3,148 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,148 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT SERVICE FROM ORDERING TO DELIVERY”

Helpful Report

Posted 6 years ago

Hello there Thanks so much for the positive review. So glad to hear our staff have taken good care of you. We appreciate your business and hope to hear from you again soon. Kind regardds The Ratchet Shop

Posted 6 years ago

“everything as ordered and delivered promptly, good service and good prices”

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Posted 6 years ago

Hello James Thank you so much for your review. Your feedback is so important to us. Glad to hear your experience at The Ratchet Shop has been positive. Hope to hear from you again soon! Best wishes The Ratchet Shop

Posted 6 years ago

“Excellent service, prompt delivery and excellent products”

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Posted 6 years ago

Hi Darren Thank you so much for taking the time to share your feedback, it means a lot. So glad to hear our service and products were up to your standards, we promise to keep up the good work. See you again soon! Best wishes The Ratchet Shop

Posted 6 years ago

“Excellent and quick service. Would use them again.”

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Posted 6 years ago

Hello there! Thanks so much for the five star review! We hope to hear from you again soon. Happy holidays! Best wishes The Ratchet Shop

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Hello! Thank you so much for taking the time to review our service. We really appreciate it! Hope to hear from you soon. Best wishes The Ratchet Shop

Posted 6 years ago

“I brought some ratchets and they arrived in the post.”

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Posted 7 years ago

Hello James Thrilled to hear your order arrived! Enjoy your products, Kind regards The Ratchet Shop

Posted 6 years ago

“Excellent service , good quality product , reasonable price , quick delivery , What else is there to say 5 star”

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Posted 7 years ago

Hello Jim You're making us blush! Thank you so much for the kind words. Hope to see you again really soon! Kind regards The Ratchet Shop

Posted 6 years ago

“I bought the 2000kg x 2.3m Mini Hand Ratchet Puller - brilliant bit of kit, good spec and build quality, far superior to the alternatives on Amazon and eBay - one broke and the other I have now scrapped. Thanks!”

Helpful Report

Posted 7 years ago

Hello there So glad that you found us! We pride ourselves on great quality so it's great to hear that the hand ratchet pullers were to your standards. Hope we can continue to impress you with more products in the future. Have a lovely weekend! Best wishes The Ratchet Shop

Posted 6 years ago

“Great service, easy to order great website with clear concise details. Delivered as promised and at at great price. Good honest professional value for money.”

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Posted 7 years ago

Hello Simon Wow, thanks so much for the great review! Your feedback is very important to us and we appreciate you taking the time to share. We hope we can assist you again very soon. Kind regards The Ratchet Shop

Posted 6 years ago

“At last - decent quality straps at a bargain price. Will definitely use and recommend again.”

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Posted 7 years ago

Hello Martin So glad you found us! Hope to do business with you again very soon. Thank you for sharing your experience, your feedback matters. Kind regards The Ratchet Shop

Posted 6 years ago

“very good service”

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Posted 7 years ago

Hi Gwynn Thank you so much for taking the time to review our service. We appreciate your feedback. Kind regards The Ratchet Shop

Posted 6 years ago

“Stock available and delivered the next day - perfect!”

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Posted 7 years ago

Hello there So glad we had what you needed! Thank you for taking the time to share your experience. Kind regards The Ratchet Shop

Posted 6 years ago

“Used these ratchets to secure race car on trailer, good quality, well made, tested and good price + quick delivery.”

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Posted 7 years ago

Hello Anthony That's pretty cool! We would love to see a pic of the straps in action! Glad you could get it from A-B safely, that is our number one priority. Hope to hear from you soon and enjoy the rest of your week. Good luck for your races! Kind regards The Ratchet Shop

Posted 7 years ago

“Cheaper than buying local”

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Posted 7 years ago

Hello there Thanks for the feedback on our pricing, we're glad to hear it! Hope we can assist you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Great prices fast service. Last purchase we made there was an issue with an item. One phone call and issue was resolved. Excellent service”

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Posted 7 years ago

Hello Graham So sorry again about the issue with your order, glad we could get it resolved. While mistakes do happen, it is always our top priority to correct them as soon as possible. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Great range of product, the best I've seen, delivered promptly & as promised”

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Posted 7 years ago

Hello David Thank you so much for the kind words! We really appreciate feedback from our customers. So glad we could assist you with what you required. See it again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“good product good price good delivery what more is there to say”

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Posted 7 years ago

Hello there Your feedback is so important to us, thank you so much for taking the time to leave this review! Have a fantastic day further. Kind regards The Ratchet Shop

Posted 7 years ago

“Great service”

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Posted 7 years ago

Hello there Thank you so much for your review! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

“Goods delivered swiftly and well packaged after my order was placed. Unfortunately, due to a manufacturer fault two items were faulty. The Ratchet Shop dealt with this quickly and professionally, replacements were with me within 48hours. I believe customer service can best be judged when something goes wrong, in this case they were exceptional. I will certainly be using them again.”

Helpful Report

Posted 7 years ago

Hello Colin We are so grateful for customers like you! Thank you for your patience in the replacement of your faulty products. We have notified the manufacturer to monitor production on this item for future batches. We appreciate your business very much and will continue to provide nothing but the best customer care when you need it. Hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 7 years ago

“Easy to use web-page, ordering is simple and delivery is super fast.”

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Posted 7 years ago

Hi Garry Thank you so much for the review. We are constantly working to make our website as user-friendly as possible so our customers get the most out of our store so your feedback is always appreciated. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,148 reviews