The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good price,great service and delivery”

Helpful Report

Posted 3 years ago

Hi There, Thank you for leaving your review we are very pleased to hear back from you. If you have any need in the future for any Lifting/Lashing Equipment please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Excellent price and service, next day delivery! Excellent company”

Helpful Report

Posted 3 years ago

Hi Ben, thanks for such a positive review! We are happy to hear that you are satisfied with our Price, service and delivery. We would love to be able to help in the future if there is ever a need, please get in touch if we can help. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Needed some short (1m) straps to lift an engine and came across The Ratchet Shop. Found exactly what I required and received them very quickly. Can recommend.”

Helpful Report

Posted 3 years ago

Hello Robert, We are very pleased to hear that you have found the parts you need for your job with us! We also really appreciate your recommendation and if we can be of assistance in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Totally impressed with the service within 2 days of the order it was here certainly be using & recommending the ratchet shop to others thankyou”

Helpful Report

Posted 3 years ago

Hi There James, We are really appreciative of your amazing review! It's brilliant to hear that you are happy with our delivery as we like to make your buying experience as seamless as we possibly can. To hear that you will also be recommending us to others is very fulfilling. If we can be of any assistance in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Very fast delivery and good quality straps.”

Helpful Report

Posted 3 years ago

Hello Mark, Thanks a bunch for leaving your review! We are very pleased to hear that you are happy with your delivery and our products. We pride ourselves on our fast delivery and affordable products so many thanks for your comments! If we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Brilliant product great customer service will use you from now on”

Helpful Report

Posted 3 years ago

Hi There Karl, Thank you for leaving such a positive review. We are very pleased to hear that you are happy with our staff's service and our products themselves. If we can do more please get in touch as we are always happy to help. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Great service.”

Helpful Report

Posted 3 years ago

Hi Robert, Thanks a bunch for your review! We are pleased to hear that you are satisfied with your experience. If we can be of more assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Very pleased with them will buy more soon”

Helpful Report

Posted 3 years ago

Hi John, thanks for getting back to us and leaving such a positive review! It's great to hear that you are happy with our service/product. We are also very happy to hear that you will be coming back to us; It's very gratifying to hear that a customer will be returning so thank you for this. If we can be of any more assistance please do get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Brilliant service as always and quality merchandise aswell. Spot on.”

Helpful Report

Posted 3 years ago

Hello There, this is great to hear! We are very pleased that you are happy with our products and our staff's service. It's very fulfilling to hear this from you as we like to pride ourselves on both of these. We would love to be of assistance in the future so if we can help please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Fantastic product and very quick delivery.”

Helpful Report

Posted 3 years ago

Hello There, thanks a bunch for getting back to us. We are very happy to hear how pleased you are with our products and delivery. If we can help in the future please get in touch as we are always happy to do so. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Trevor, thanks a bunch for such a positive review! We are pleased to hear that you are satisfied with the service our staff has provided you. If we can be of any assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Good product right price on time”

Helpful Report

Posted 3 years ago

Hello There, thank you for getting in touch and leaving your review. It's very fulfilling to hear that you are pleased with our product, its price, and the delivery! We would love to hear from you in the future so if we can help in any way please get back in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“That good we are ordering more”

Helpful Report

Posted 3 years ago

Hi Robert, We really appreciate your highly positive review! It's also great to hear that you will be coming back to us, if we can be of any assistance in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Prompt service, good communication and good quality product at decent price”

Helpful Report

Posted 3 years ago

Hello There, we are very pleased to hear how pleasant you have found your buying experience! It's always very fulfilling to hear when a customer recognises the effort our staff put in to make sure your time with us is as seamless as possible so thanks a bunch for that. If we can be of any assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Very happy. Great price, great quality.”

Helpful Report

Posted 3 years ago

Hello There Paul, we really appreciate your kind words! It's very fulfilling to hear that your experience buying from us has been so pleasant. If we can be of assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Helpful customer service and delivered quickly. Overall very happy and would use again.”

Helpful Report

Posted 3 years ago

Hi There Robert, Thanks for leaving your review it's really great to hear back from you! We are very pleased that you are happy with our customer service and delivery as we are always striving for these aspects of our business to be as high quality as they can be. We would love to help in the future so if we can do anything please get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Great Products, high quality equipment that really lasts and a quick turnaround on orders. never had a reason yet to complain, cant ask for better than that. thanks ewan”

Helpful Report

Posted 3 years ago

Hi Ewan, that's really great to hear! We appreciate your kind words and it's very fulfilling to hear your opinions on our products and service. If we can be of any assistance in the future please get in touch and we will be sure to help. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Amazing speed and service, unfortunately one ratchet slips when becoming tight.”

Helpful Report

Posted 3 years ago

Hello there, we are very grateful to receive your review and to hear your kind words on our service is brilliant! It's unfortunate to hear that there is a fault with one of your ratchets. if you are happy to send some images and a few comments on the fault itself over to info@theratchetshop.com we will be sure to help however we can and If we can help in another way please let us know, Until then all the best. Kind Regards, The Ratchet Shop

Posted 3 years ago

“Lifting chain was despatched within two hours of placing order which was great service. But sadly the delivery firm took three days to deliver order.”

Helpful Report

Posted 3 years ago

Hello There, We really appreciate your review! Its good to hear that you are pleased with our service, Unfortunately at this peak period delivery can have unexpected delays so thanks for being understanding and we wish you all the best with your lifting chain. If we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

“what i wanted and on time, cannot ask for more.”

Helpful Report

Posted 3 years ago

Hello, thanks for leaving such a positive review! We are really thankful for your custom and we are glad you couldn't find a fault in your experience buying from us, if we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 3 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews