The Ratchet Shop Reviews

4.8 Rating 3,136 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 4 years ago

Hello There, we are very pleased to hear that you are happy with the service that our staff has provided you. If we can do anything to help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great to deal with. Excellent postal service”

Helpful Report

Posted 4 years ago

Hello Andrew, thanks for leaving such a positive review! We are very pleased to hear that you are happy both with our customer service as well as your delivery experience. If there is anymore we can do in the future please don't hesitate to get in contact. Kind Regards, The Ratchet Shop

Posted 4 years ago

“I would have given a five star rating for the level of customer service had the response promised actually happened, but I put it down to the company being busy and the Covid issue that is facing all suppliers in the country. The product (telescopic ladder) initially was faulty and was replaced with another fairly quickly at no extra cost to me and no need to return the original, so WELL DONE, I am a happy customer. Initially I thought the first dodgy ladder was a measure the the VERY competitive price I had paid, but the replacement was perfect for my use. I will visit this site again should the need arise.”

Helpful Report

Posted 4 years ago

Hi there Donald, thanks a bunch for your incredibly expressive review! We are pleased to hear that our staff were able to supply you with a replacement ladder, it's a shame that the first part we sent wasn't up to standard so thanks for being understanding. We are also very pleased to hear that you are happy with the service and that you will be coming back to us if the need arises. If we can be of any more service please get in touch, all the best! Kind Regards, The Ratchet Shop

Posted 4 years ago

“really good company to deal with, quick delivery service”

Helpful Report

Posted 4 years ago

Hi Chris, thanks for leaving your review! It's great to hear that you are pleased with both our service and your delivery experience. If we can be of assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Product was as described and delivery was very good over Christmas period.”

Helpful Report

Posted 4 years ago

Hi There Vic, firstly thanks a bunch for leaving your review! We are very happy to hear that you are pleased with the products you received and the delivery itself. We hope you had a great Christmas and if we can help with anything in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“good price,great service and delivery”

Helpful Report

Posted 4 years ago

Hi There, Thank you for leaving your review we are very pleased to hear back from you. If you have any need in the future for any Lifting/Lashing Equipment please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent price and service, next day delivery! Excellent company”

Helpful Report

Posted 4 years ago

Hi Ben, thanks for such a positive review! We are happy to hear that you are satisfied with our Price, service and delivery. We would love to be able to help in the future if there is ever a need, please get in touch if we can help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Needed some short (1m) straps to lift an engine and came across The Ratchet Shop. Found exactly what I required and received them very quickly. Can recommend.”

Helpful Report

Posted 4 years ago

Hello Robert, We are very pleased to hear that you have found the parts you need for your job with us! We also really appreciate your recommendation and if we can be of assistance in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Totally impressed with the service within 2 days of the order it was here certainly be using & recommending the ratchet shop to others thankyou”

Helpful Report

Posted 4 years ago

Hi There James, We are really appreciative of your amazing review! It's brilliant to hear that you are happy with our delivery as we like to make your buying experience as seamless as we possibly can. To hear that you will also be recommending us to others is very fulfilling. If we can be of any assistance in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very fast delivery and good quality straps.”

Helpful Report

Posted 4 years ago

Hello Mark, Thanks a bunch for leaving your review! We are very pleased to hear that you are happy with your delivery and our products. We pride ourselves on our fast delivery and affordable products so many thanks for your comments! If we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Brilliant product great customer service will use you from now on”

Helpful Report

Posted 4 years ago

Hi There Karl, Thank you for leaving such a positive review. We are very pleased to hear that you are happy with our staff's service and our products themselves. If we can do more please get in touch as we are always happy to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great service.”

Helpful Report

Posted 4 years ago

Hi Robert, Thanks a bunch for your review! We are pleased to hear that you are satisfied with your experience. If we can be of more assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very pleased with them will buy more soon”

Helpful Report

Posted 4 years ago

Hi John, thanks for getting back to us and leaving such a positive review! It's great to hear that you are happy with our service/product. We are also very happy to hear that you will be coming back to us; It's very gratifying to hear that a customer will be returning so thank you for this. If we can be of any more assistance please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Brilliant service as always and quality merchandise aswell. Spot on.”

Helpful Report

Posted 4 years ago

Hello There, this is great to hear! We are very pleased that you are happy with our products and our staff's service. It's very fulfilling to hear this from you as we like to pride ourselves on both of these. We would love to be of assistance in the future so if we can help please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fantastic product and very quick delivery.”

Helpful Report

Posted 4 years ago

Hello There, thanks a bunch for getting back to us. We are very happy to hear how pleased you are with our products and delivery. If we can help in the future please get in touch as we are always happy to do so. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Hi Trevor, thanks a bunch for such a positive review! We are pleased to hear that you are satisfied with the service our staff has provided you. If we can be of any assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Good product right price on time”

Helpful Report

Posted 4 years ago

Hello There, thank you for getting in touch and leaving your review. It's very fulfilling to hear that you are pleased with our product, its price, and the delivery! We would love to hear from you in the future so if we can help in any way please get back in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“That good we are ordering more”

Helpful Report

Posted 4 years ago

Hi Robert, We really appreciate your highly positive review! It's also great to hear that you will be coming back to us, if we can be of any assistance in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Prompt service, good communication and good quality product at decent price”

Helpful Report

Posted 4 years ago

Hello There, we are very pleased to hear how pleasant you have found your buying experience! It's always very fulfilling to hear when a customer recognises the effort our staff put in to make sure your time with us is as seamless as possible so thanks a bunch for that. If we can be of any assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very happy. Great price, great quality.”

Helpful Report

Posted 4 years ago

Hello There Paul, we really appreciate your kind words! It's very fulfilling to hear that your experience buying from us has been so pleasant. If we can be of assistance in the future please don't hesitate to get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,136 reviews