The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Ratchet shop service was very good and the product perfect. Courier service let them down by dumping parcel 60 yards away from house in wet grass outide driveway gate close to the road. Rural area - road hidden by trees so can't see delivery van and therefore no idea how long parcel had been sitting there. Suspect probably new driver with sub-contract local courier firm as most courier drivers come right to house front door and are, generally, extremely pleasant and helpful. This is a minor irritation as the Ratchet shop goods would not be affected by damp conditions and the parcel wasn't stolen so no big deal, just a litle concerning. Here in the Highlands, national couriers mostly employ small local firms for the final leg and this is where the defect has arisen.”

Helpful Report

Posted 8 years ago

I'm so sorry you have had this experience with our delivery company, please be assured that I will look into this for you, and hope that it doesn't re occur. Thank you for your feedback, it's very much appreciated. Regards, The Ratchetshop

Posted 7 years ago

“The website made it easy to order the product & they were delivered really quickly.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Glad you were pleased with the service. Regards The ratchetshop

Posted 7 years ago

“No problem with ratchet shop, as for DPD not good, to get them on time for a job I had to pick them up from their depot.”

Helpful Report

Posted 8 years ago

Hi Malcolm Sorry to hear you experienced problems with DPD. We hope next time DPD can deliver on time. Thank you for letting us know. Regards The ratchetshop

Posted 7 years ago

“Easy ordering, fast delivery, correct parts, well packed, excellent service.”

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Posted 8 years ago

Hi Alex Thank you for kind review. Glad you are happy with the delivery. Regards The ratchetshop

Posted 7 years ago

“Good quality products and fast delivery”

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Posted 8 years ago

Thank you for taking the time to review your order. Your comments are appreciated. Regards The ratchetsop

Posted 7 years ago

“Happy? No - takes more than a few straps!! Satisfied with level of service? Very much so.”

Helpful Report

Posted 8 years ago

Hi Thank you for your review. We are pleased to hear you are satisfied with the service. Regards The ratchetshop

Posted 7 years ago

“Helpful staff, good product range and efficient delivery”

Helpful Report

Posted 8 years ago

Hi Tony Glad to be of assistance. Thank you for your comments. Regards The ratchetshop

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 8 years ago

Hi Garry Thank you for purchasing from the ratchetshop and for reviewing us. Regards The ratchetshop

Posted 7 years ago

“Very good and practical”

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Posted 8 years ago

Thank you for your review, it is appreciated. Regards the ratchetshop

Posted 7 years ago

“Product asexpected. Quick delivery.”

Helpful Report

Posted 8 years ago

Thank you for reviewing the product and delivery, glad you were happy with the delivery. Regards The ratchetshop

Posted 7 years ago

“items appear to be of good quality, was delivered quickly”

Helpful Report

Posted 8 years ago

Hi Kevin Thank you for taking the time to review our product and service. Regards The ratchetshop

Posted 7 years ago

“The ratchet straps were exactly as advertised, delivered in a good time. Would use again and recommend to others.”

Helpful Report

Posted 8 years ago

Hi Andrea Great review, thank you. Looking forward to doing business with you again soon. Regards The ratchetshop

Posted 7 years ago

“Quality of the goods”

Helpful Report

Posted 8 years ago

Thank you for your review. Glad you were satisfied with your products. Regards The ratchetshop

Posted 7 years ago

“Excellent range of hardware and very good prices. Items delivered on time.”

Helpful Report

Posted 8 years ago

Hi Matthew Great review thank you, glad you liked the range and prices. Regards The ratchetshop

Posted 7 years ago

“Quick delivery and good quality items.”

Helpful Report

Posted 8 years ago

Hi Thank you for your great review. So pleased you were pleased with the quality of the products and our quick delivery. Regards The ratchetshop

Posted 7 years ago

“Service - very efficient Product - high quality and as described Price - on the mark”

Helpful Report

Posted 8 years ago

Hi Timothy Great review. Glad you were pleased with the product. Regards The ratchetshop

Posted 7 years ago

“Items as described, fast delivery and good communication”

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Posted 8 years ago

Just wanted to thank you for your greart review on your purchase from The ratchetshop.

Posted 7 years ago

“so yes l'm happy with the two ratchets l had nothing wrong with them at all. l think that l should have a bit bigger one's for the job that l wanted them for. all in all l will have to look again for stronger one's. Thank you for quick delivery good product. Recommended seller.”

Helpful Report

Posted 8 years ago

Hi Martin Thank you for your review. Please let us know if we can be of any assistance on future orders. Regards The ratchetshop

Posted 7 years ago

“Very efficient - I ordered 4 ratchets for my boat. They arrived the next working day as requested and are of good quality and very reasonably priced.”

Helpful Report

Posted 8 years ago

Hi Great review thank you. Glad the product works well on your boat. Regards The ratchetshop

Posted 7 years ago

“Great quality and speedy delivery.”

Helpful Report

Posted 8 years ago

Hi Thank you for you review. Glad you were pleased with the quality and service. Regards The ratchetshop

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews