The Ratchet Shop Reviews

4.8 Rating 3,091 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,091 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service, good communication by phone and email enquiry, my second purchase and will continue to use them.”

Helpful Report

Posted 6 years ago

Hello Mick So glad to have you back shopping again! Looking forward to assisting you in the future. Thank you for sharing your experience. Kind regards The Ratchet Shop

Posted 6 years ago

“Excellent service however if id known dpd were the courier i would went elsewhere as i still don't have my goods despite requesting a new delivery address on 4 occasions”

Helpful Report

Posted 6 years ago

Hello there So sorry to hear about this. I have had a look into it and I see a request was made to deliver to neighbour after a couple of missed attempts. DPD has confirmed that they will make another attempt to your neighbour tomorrow. If you have a specific neighbour, perhaps let them know and give us a ring and I can add this to your delivery details. Please do let us know if your parcel is not with you tomorrow. Kind regards The Ratchet Shop

Posted 6 years ago

“Easy shopping”

Helpful Report

Posted 6 years ago

Hello there Thank you so much for taking the time to review your experience! Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 6 years ago

“Ordered my ratchet straps late afternoon and they were delivered by 10am the next morning, fantastic service would highly recommend. Straps were perfect for what we required”

Helpful Report

Posted 6 years ago

Hi Debbie Wow! Sounds like the staff took great care of you, we will have to issue some high fives all round! Hope we can assist you again soon, thank you so much for your review. Kind regards The Ratchet Shop

Posted 6 years ago

“first class service”

Helpful Report

Posted 6 years ago

Hello Victor Thank you for being a first class customer! We value your feedback very much, thank you for taking the time to leave a review. Best wishes The Ratchet Shop

Posted 6 years ago

“Not used them before. Really pleased with the product at a reasonable price and quick delivery.”

Helpful Report

Posted 6 years ago

Hello there So glad to hear your first experience was a good one! Hope we can fulfil many more orders for you in the future! Kind regards The Ratchet Shop

Posted 6 years ago

“Order delivered promptly as always very good service”

Helpful Report

Posted 6 years ago

Hi Michael How very kind of you to say so, thank you! We appreciate your business very much. Hope to hear from you again! Kind regards The Ratchet Shop

Posted 6 years ago

“Good Kit good quick delivery easy aftercare. Easy to talk technical s with.”

Helpful Report

Posted 6 years ago

Hello Derek Thank you so much for your feedback! So glad to hear our staff were in the know and helped you find the perfect products for your requirements. Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 6 years ago

“Very please with them will be buying more”

Helpful Report

Posted 6 years ago

Hello Kevin So glad the ergo ratchets were to your liking! They are becoming very popular and we pride ourselves on great quality. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Quick delivery and product just as described.”

Helpful Report

Posted 6 years ago

Hello there We appreciate your feedback, thank you so much for sharing your experience with us. Hope to see you again soon! Best Wishes The Ratchet Shop

Posted 6 years ago

“All good. Simple to order. And delivery was fine.”

Helpful Report

Posted 6 years ago

Hi there Thank you so much for taking the time to share your experience with other shoppers. Your feedback means a lot to us and we are grateful you left this review. Hope to hear from you again soon! Best wishes The Ratchet Shop

Posted 6 years ago

“Easy Order and Payment, Delivery fast and Secure, Goods in A1 condition, Whats not to like. Thanks”

Helpful Report

Posted 6 years ago

Hello there Thank you so much for the kind words! We appreciate your business and your feedback very much. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Good price, good quality and delivered quickly”

Helpful Report

Posted 6 years ago

Good day David Thank you so much for the feedback, we appreciate you taking the time to leave a review. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Fast delivery and no fuss website. And a great product! Thanks”

Helpful Report

Posted 6 years ago

Hi Jonathan Thanks so much for taking the time to leave your review, we appreciate your feedback. Glad you found your way around the website and received our great products in good time. Have a great day! Kind regards The Ratchet Shop

Posted 6 years ago

“Fast no fuss shopping. Excellent service.”

Helpful Report

Posted 6 years ago

Hello We appreciate your feedback very much, thank you for taking the time to review our service. So glad to hear you had a positive experience. Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 6 years ago

“Excellent products, excellent service - as always.”

Helpful Report

Posted 6 years ago

Good afternoon Scott Thank you so much for taking the time to leave a review, we appreciate your feedback. So glad to hear your experience with The Ratchet Shop has been positive. See you soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Commercial grade ratchet strap was exactly what I wanted and at a good price . Service could mot be bettered.”

Helpful Report

Posted 6 years ago

Hi Pete Thank you for taking the time to leave a review, your feedback is so important to us. Thrilled to hear your product is what you needed and the staff took good care of you, See you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Great item,quickly despatched,really easy to assemble and use, saves lots of time .”

Helpful Report

Posted 6 years ago

Hello! Thank you so much for taking the time to leave a review. So glad to hear you had a positive experience with us, hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“I got what I needed in very respectable time..iwill definitely do business again with the company”

Helpful Report

Posted 6 years ago

Hello there Thank you so much for the kind words, we hope to see you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Great price, quick delivery.”

Helpful Report

Posted 6 years ago

Hello! Thank you so much for the feedback, your review is very important to us! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

The Ratchet Shop is rated 4.8 based on 3,091 reviews