The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good shop.. reasonable prices for both products & postage.”

Helpful Report

Posted 6 years ago

Hi there Thank you so much for shopping with us and taking the time to review our service. We appreciate your business very much. Have a lovely day! Kind regards The Ratchet Shop

Posted 6 years ago

“good stuff, right price,prompt delivery , what more do you want.”

Helpful Report

Posted 6 years ago

Hi Andrew Thank you so much for your important feedback. We are so grateful! Glad to hear you had a good experience with the Ratchet Shop. If you have any suggestions on how we can make our service a five star experience please do let us know! Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 6 years ago

“Well packaged and very fast delivery”

Helpful Report

Posted 6 years ago

Hi there Your feedback is important to us so we really appreciate you taking the time to leave a review. Thrilled to hear that you received your parcel in good time. Hope to assist you again soon. Kind regards The Ratchet Shop

Posted 6 years ago

“quick !”

Helpful Report

Posted 6 years ago

Hello there Glad you got speedy service! Thank you for letting us know. Have a wonderful week! Best wishes The Ratchet Shop

Posted 6 years ago

“Very impressed with the quality, price and speed of service. You can't ask for more. Highly recommended.”

Helpful Report

Posted 6 years ago

Hello Duncan Thank you so much for the review. Your feedback is so important to us. So glad to hear that you were impressed, we hope to hear from you again soon! Best wishes The Ratchet Shop

Posted 6 years ago

“What can say apart from the products are excellent, prices are excellent and delivery terms are excellent, quality is far to none, I would deff recommend to anyone, no matter how small or big your business is they will cater for you and your requirements.”

Helpful Report

Posted 6 years ago

Wow! Thank you Shajade you are so kind. We appreciate your review very much. We will issue a round of high-fives in the office so everyone feels the love! Hope to hear from you again soon. Kind regards Gina Gordon

Posted 6 years ago

“EXCELLENT SERVICE FROM ORDERING TO DELIVERY”

Helpful Report

Posted 6 years ago

Hello there Thanks so much for the positive review. So glad to hear our staff have taken good care of you. We appreciate your business and hope to hear from you again soon. Kind regardds The Ratchet Shop

Posted 6 years ago

“everything as ordered and delivered promptly, good service and good prices”

Helpful Report

Posted 6 years ago

Hello James Thank you so much for your review. Your feedback is so important to us. Glad to hear your experience at The Ratchet Shop has been positive. Hope to hear from you again soon! Best wishes The Ratchet Shop

Posted 6 years ago

“Iv not received them yet !!! Waiting for them desperately need them for Xmas present. Well still not had my order ☹️☹️☹️☹️”

Helpful Report

Posted 6 years ago

Hello Mrs Broomhall So sorry to hear that! We have unfortunately been experiencing slight delays on our economy delivery due to the Christmas rush period. I can confirm that your item left our warehouse as planned on the day I am sure that you will have your product by Christmas. I have added it to my watch list and will watch it closely and update you. Apologies for the inconvenience caused! Kind regards The Ratchet Shop

Posted 6 years ago

“Excellent service, prompt delivery and excellent products”

Helpful Report

Posted 6 years ago

Hi Darren Thank you so much for taking the time to share your feedback, it means a lot. So glad to hear our service and products were up to your standards, we promise to keep up the good work. See you again soon! Best wishes The Ratchet Shop

Posted 6 years ago

“Excellent and quick service. Would use them again.”

Helpful Report

Posted 6 years ago

Hello there! Thanks so much for the five star review! We hope to hear from you again soon. Happy holidays! Best wishes The Ratchet Shop

Posted 6 years ago

“Very good service”

Helpful Report

Posted 6 years ago

Hello! Thank you so much for taking the time to review our service. We really appreciate it! Hope to hear from you soon. Best wishes The Ratchet Shop

Posted 6 years ago

“I brought some ratchets and they arrived in the post.”

Helpful Report

Posted 6 years ago

Hello James Thrilled to hear your order arrived! Enjoy your products, Kind regards The Ratchet Shop

Posted 6 years ago

“I would like to review the rachet strap that I bought and paid for two weeks ago, only it never arrived! The link to the distributor, DPD, suggests that they have not yet received it from the Rachet Shop's distributor, Hermes, who are possibly the most unreliable carrier in the UK.”

Helpful Report

Posted 6 years ago

Hello Susan We are so sorry to hear that your product was delayed. We have been relentlessly chasing up with Hermes this week as we are now aware that they have quite a backlog this festive season. We have certainly taken your feedback to heart and we are actively looking at ways to improve our economy delivery for the new year. We apologise for any inconvenience caused. While I know this delivery is quite late, the courier has confirmed it should be with you today. We will keep a close eye on it. Have a lovely weekend! Best wishes The Ratchet Shop

Posted 6 years ago

“Excellent service , good quality product , reasonable price , quick delivery , What else is there to say 5 star”

Helpful Report

Posted 6 years ago

Hello Jim You're making us blush! Thank you so much for the kind words. Hope to see you again really soon! Kind regards The Ratchet Shop

Posted 6 years ago

“I bought the 2000kg x 2.3m Mini Hand Ratchet Puller - brilliant bit of kit, good spec and build quality, far superior to the alternatives on Amazon and eBay - one broke and the other I have now scrapped. Thanks!”

Helpful Report

Posted 6 years ago

Hello there So glad that you found us! We pride ourselves on great quality so it's great to hear that the hand ratchet pullers were to your standards. Hope we can continue to impress you with more products in the future. Have a lovely weekend! Best wishes The Ratchet Shop

Posted 6 years ago

“Great service, easy to order great website with clear concise details. Delivered as promised and at at great price. Good honest professional value for money.”

Helpful Report

Posted 6 years ago

Hello Simon Wow, thanks so much for the great review! Your feedback is very important to us and we appreciate you taking the time to share. We hope we can assist you again very soon. Kind regards The Ratchet Shop

Posted 6 years ago

“Good, efficient service”

Helpful Report

Posted 6 years ago

Hi Paul Thank you so much for taking the time to leave this review. Your feedback allows us to keep our standard of service as high as it is! Hope to do business with you again very soon. Kind regards The Ratchet Shop

Posted 6 years ago

“At last - decent quality straps at a bargain price. Will definitely use and recommend again.”

Helpful Report

Posted 6 years ago

Hello Martin So glad you found us! Hope to do business with you again very soon. Thank you for sharing your experience, your feedback matters. Kind regards The Ratchet Shop

Posted 6 years ago

“very good service”

Helpful Report

Posted 6 years ago

Hi Gwynn Thank you so much for taking the time to review our service. We appreciate your feedback. Kind regards The Ratchet Shop

Posted 6 years ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews