The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to navigate, competitively priced and my order was delivered quickly.”

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Posted 8 years ago

Hello, We are so happy to hear that you like our website, a lot of work goes into it, to make it user friendly, so when we hear such positive feedback it makes us very happy :-) Have a great weekend x

Posted 8 years ago

“Prompt delivery as promised. Goods as described.”

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Posted 8 years ago

Thank you for your feedback x

Posted 8 years ago

“Excellent customer experience. Patient staff, able to explain the products. Easy transactions, fast delivery. Fantastic wide product range, everything in one place at affordable prices.”

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Posted 8 years ago

Hi Steve, Thank you so much for your kind words, it is so nice to hear! and thank you for taking the time out of your day to write to us. Best wishes, Olivia x

Posted 8 years ago

“The goods I ordered were as described, they came well packed and in good order well within the timeframe of delivery given.”

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Posted 8 years ago

We're very happy to hear that John! Thank you for your very kind feedback

Posted 8 years ago

“Great product and good online service.”

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Posted 8 years ago

We're very happy to hear that Mark. Thank you for your kind review x

Posted 8 years ago

“good products but poor customer feedback service”

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Posted 8 years ago

We apologise for not having seen your email regarding an idea for a new product. We have now followed up your request and I hope that this has been more satisfactory customer service best wishes

Posted 8 years ago

We apologise for not having seen your email regarding an idea for a new product. We have now followed up your request and I hope that this has been more satisfactory customer service best wishes

Posted 8 years ago

“all goods supplied as requested and very swiftly”

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Posted 8 years ago

Hi Paul, thank you for writing such a great review.

Posted 8 years ago

“speedy delivery and good price”

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Posted 8 years ago

Hello Peter, thank you for writing such a great review.

Posted 8 years ago

“good service”

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Posted 8 years ago

Thanks Nick

Posted 8 years ago

“Excellent product & delivery service.”

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Posted 8 years ago

Thank you for your review Graham x

Posted 8 years ago

“Very efficient great price with speedy delivery, quality products .”

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Posted 8 years ago

Thank you for your kind review

Posted 8 years ago

“very quick delivery time. these straps are ideal for our trucks”

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Posted 8 years ago

We're very happy to hear that!! Thanks for the review Jimmy :-)

Posted 8 years ago

“It was a quick, easy and reliable service.”

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Posted 8 years ago

Thank you so much for your review!

Posted 8 years ago

“Easy to use, kept me informed on the status of my delivery.”

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Posted 8 years ago

Thank you so much for your feedback

Posted 8 years ago

Thank you so much for your feedback

Posted 8 years ago

“Competitively priced, well made, quality products, delivered promptly, complete with the relevant certification.”

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Posted 8 years ago

Thank you Alan, we're happy to hear such lovely feedback. Take care, Olivia

Posted 8 years ago

“Product ok but n instructions for use”

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Posted 8 years ago

Thank you for your feedback, we provide both product instruction manuals and videos underneath each product on the website. Please in future just ask for these if you need them and we can help you out. Many thanks Natasha

Posted 8 years ago

Hi John many thanks for your review We do post How to videos on our website. Ive attached the link here for using a ratchet strap. I hope this will prove useful to you and many thanks for your purchase best wishes https://www.youtube.com/watch?v=AVG1XMTNguM

Posted 8 years ago

“Bought 4 ratchets and straps good quality service was excellent and fault free would recommend them and certainly use them again”

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Posted 8 years ago

Thank you so much Andrew for you positive feedback, it is very kind of you to take the time out of your day to write to us. Much appreciated.

Posted 8 years ago

“Very good rachets at a very low price. I was amazed and did not believe it when the items arrived (promptly)!”

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Posted 8 years ago

Hi Rob, we're happy to hear that you were pleased with our products! and thank you for your lovely feedback.

Posted 8 years ago

“Excellent service, brilliant price, fast and efficient. Would recommend to anyone!”

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Posted 8 years ago

thank you so much Simon for the very kind feedback!

Posted 8 years ago

“I ordered online and the straps arrived in northern Scotland two days later and were exactly what was required.”

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Posted 8 years ago

Thank you so much Andrew!!

Posted 8 years ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews