The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the service I received, right from answering the phone quickly through to receiving my goods.”

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Posted 7 years ago

Hello Christine, thank you so much for taking the time to write such a fantastic review. It's great to read your positive review, and to know you are so happy with the service you received. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Good value”

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Posted 7 years ago

Hello Richard, many thanks for writing your positive review. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Perfect communication. Delivery within estimated time. Everything good.”

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Posted 7 years ago

Hello, thank you for writing such a great review. It's always great to hear that customers are happy with the service they receive. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Provided great clear info and help to make sure I was buying the correct items for the job in hand. I would highly recommend them. Everything arrived together on time. Tony S.”

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Posted 7 years ago

Hello Tony, many thanks for taking the time to write such a great review. We're very pleased to hear that you received the help and support you required for purchasing your items. Kind Regards, The Ratchet Shop

Posted 7 years ago

“I ordered a large quantity of ratchet straps, both standard and ergonomic types along with a few other items. (50+ items ordered) I received these items the following day much to my surprise as these were not a special delivery. All of the ordered items were better than expected quality as there are a few rubbish types on the market. All of the items were really reasonable prices and will be ordering again. I will also be spreading the word as this was a fantastic service. They have a really extensive range of equipment at great prices.”

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Posted 7 years ago

Hello Carl, thank you so much for taking the time to write such a fantastic review. We are very pleased to hear that you are so happy with the quality of products you received and that you found the pricing reasonable. Once again thank you so much for your positive review and we look forward to working with you again in the future. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Ordered online,delivered a few days later,well packaged and a well made product. Happy customer.”

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Posted 7 years ago

Hello Pete, it's fantastic to receive your positive feedback, thank you. It's great to hear that you are so happy with your 5000kg webbing part only. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Prompt and efficient service”

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Posted 7 years ago

Hello Suzanne, thank you for taking the time to write such a great review. We're really pleased to hear that you are happy with the service you received. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Ordered a ratchet strap winder, arrived only two days later, that's what I call fast service.”

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Posted 7 years ago

Hello, thank you for leaving such a positive review. We're really pleased to hear that you are so happy with the delivery time on your order. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Quality products. Fast delivery”

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Posted 7 years ago

Hello Tim, it's great to hear that you are happy with the quality of the products you received and the delivery with DPD. Thank you so much for taking the time to leave your great review. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Fast delivery Product just as discribed and easy to use”

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Posted 7 years ago

Hello Bruce, thank you for leaving such a positive review. It's always great to hear that customers are happy with the product they purchased. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Good quality equipment, can't complain.”

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Posted 7 years ago

Hello, many thanks for taking the time to write such a great review. It's fantastic to hear that you are so happy with the quality of the product. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Placed an order online and within 5 minutes, I had an email saying the goods had been dispatched. Whilst I doubt that the goods were actually in a couriers van at the time, at least I knew they were en route and would be with me shortly - next day as it happens. Faultless service from beginning to end, cheapest ratchet straps I could find online, quality products delivered on time, excellent communication. Shame I can only award 5 stars - there ought to be another option for exemplary service.”

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Posted 7 years ago

Hello David, thank you so much for writing such an amazing review. It's great to hear that you are so happy with the service you received as well as the quality of the products. Kind Regards, The Ratchet Shop

Posted 7 years ago

“The help and support i got for just buying one chain block felt like I was their best customer”

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Posted 7 years ago

Hello Nick, thank you so much for leaving such a fantastic review. All our customers are very special to us, so we try to help as much as possible, and we're very pleased to hear that you are so happy with the customer service you received. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Easy to order online”

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Posted 7 years ago

Hello, we really appreciate all feedback regarding our website, so we're pleased that you found it easy to order online. Kind Regards, The Ratchet Shop

Posted 7 years ago

“You were able to supply on line , what I wanted & no one else could !. These ratchets are the only ones that will do the job. Once the trailer curtains are closed I don't want to worry about the load . I know it's secure & safe . That lets me get on with the driving . Peace of mind . The only way to travel . Good prices , PayPal checkout , Great delivery . Makes me happy .”

The Ratchet Shop 5 star review on 20th January 2017

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Posted 7 years ago

Hello George, firstly thank you so much for taking the time to write such a fantastic review. We are very pleased to hear that we could supply what you weren't able to find elsewhere. It's great to hear what our customers are using the products they purchased for. We are very pleased that we are able to make you happy with the service and products. Kind Regards, The Ratchet Shop

Posted 7 years ago

“The usual good quality items.”

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Posted 7 years ago

Hello Stuart, it's lovely to hear that you are happy with the quality of the items you received. Thank you so much for taking the time to leave such a great review. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Excellent fast service”

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Posted 7 years ago

Hello, it's great to hear your feedback regarding the service you received. Thank you so much for leaving such a positive review. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Our requirement was firstly discussed with the sales representative then we ordered online - the speed of confirmation, despatch and delivery was very impressive. Many thanks”

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Posted 7 years ago

Hi David, Its lovely to hear your feedback and that you had a smooth and satisfying ordering process with us. We look forward to doing business with you again in the future. Best wishes from The Ratchet Shop Team

Posted 7 years ago

“Made the job so much easier using these corners.”

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Posted 7 years ago

Hello Mandy, many thanks for leaving your great review. We're pleased that you liked your Cam Buckles and Mini Ratchets. Kind Regards, The Ratchet Shop

Posted 7 years ago

“Website clear and helpful, prices good delivery prompt”

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Posted 7 years ago

Hello, many thanks for taking the time to write such a great review. We always find it really helpful receiving feedback regarding the website, so thank you very much for letting us know that you found it to be clear and helpful!! Kind Regards, The Ratchet Shop

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews