The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stock available and delivered the next day - perfect!”

Helpful Report

Posted 6 years ago

Hello there So glad we had what you needed! Thank you for taking the time to share your experience. Kind regards The Ratchet Shop

Posted 6 years ago

“Used these ratchets to secure race car on trailer, good quality, well made, tested and good price + quick delivery.”

Helpful Report

Posted 6 years ago

Hello Anthony That's pretty cool! We would love to see a pic of the straps in action! Glad you could get it from A-B safely, that is our number one priority. Hope to hear from you soon and enjoy the rest of your week. Good luck for your races! Kind regards The Ratchet Shop

Posted 6 years ago

“Although the computer said I had 6 minutes left to get next day delivery the goods never appeared. When they tried to deliver a day late even with 20 members of staff on site because the office was closed the goods were not left. In the end we had to purchase goods from another supplier to allow work to continue. We will not use this company again, and still waiting on refund and have been told that could take some time, I DON'T THINK SO..”

Helpful Report

Posted 6 years ago

Hello there Sorry to hear that you had a bad experience with us. As we mentioned to you, our cut off is at 2:45pm each day (this is displayed by static banner on our website). Your order was placed at 17h30. Our staff leave the office at 17h00 so there was unfortunately no way of dispatching this order on next day but we did dispatch it the very next day which is our standard procedure. With regards to delivery, I do apologise that DPD missed you on two occasions, it is always best to give them a call based on the calling card left or let us know as soon as your order is late. While we cannot always be with the driver to ensure the orders get out as intended, we can add delivery notes to assist them in approaching the correct entrances etc. We did report the matter to DPD in any case to prompt them to call you but you requested your parcel be returned to us instead. This can take 24-48 hours as it is still processed in the hub like regular delivery. This return reached our offices late yesterday afternoon. Your refund is currently being processed. We would never purposely delay for any reason. We will send you a credit note just as soon as the refund has been processed. Should you have any more queries on this matter you are welcome to contact me directly by telephone or email, my name is Gina: gina@theratchetshop.com, Kind regards Gina The Ratchet Shop

Posted 6 years ago

“Cheaper than buying local”

Helpful Report

Posted 6 years ago

Hello there Thanks for the feedback on our pricing, we're glad to hear it! Hope we can assist you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Great prices fast service. Last purchase we made there was an issue with an item. One phone call and issue was resolved. Excellent service”

Helpful Report

Posted 6 years ago

Hello Graham So sorry again about the issue with your order, glad we could get it resolved. While mistakes do happen, it is always our top priority to correct them as soon as possible. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Great range of product, the best I've seen, delivered promptly & as promised”

Helpful Report

Posted 6 years ago

Hello David Thank you so much for the kind words! We really appreciate feedback from our customers. So glad we could assist you with what you required. See it again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“good product good price good delivery what more is there to say”

Helpful Report

Posted 6 years ago

Hello there Your feedback is so important to us, thank you so much for taking the time to leave this review! Have a fantastic day further. Kind regards The Ratchet Shop

Posted 6 years ago

“Great service”

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Posted 6 years ago

Hello there Thank you so much for your review! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Goods delivered swiftly and well packaged after my order was placed. Unfortunately, due to a manufacturer fault two items were faulty. The Ratchet Shop dealt with this quickly and professionally, replacements were with me within 48hours. I believe customer service can best be judged when something goes wrong, in this case they were exceptional. I will certainly be using them again.”

Helpful Report

Posted 6 years ago

Hello Colin We are so grateful for customers like you! Thank you for your patience in the replacement of your faulty products. We have notified the manufacturer to monitor production on this item for future batches. We appreciate your business very much and will continue to provide nothing but the best customer care when you need it. Hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 6 years ago

“As always, easy ordering. For the first time they were out of stock of several sizes I needed so I had to wait a couple of extra days for the re-stock but they were all delivered on the day promised”

Helpful Report

Posted 6 years ago

Hi Paul So sorry about the delay in the stock you required! We are working very hard in ensuring these kinds of issues do not happen in future. Your feedback on the matter and, of course, your patience is greatly appreciated. Hope to hear from you again (we will be stocked up and waiting!). Kind regards The Ratchet Shop

Posted 6 years ago

“Easy to use web-page, ordering is simple and delivery is super fast.”

Helpful Report

Posted 6 years ago

Hi Garry Thank you so much for the review. We are constantly working to make our website as user-friendly as possible so our customers get the most out of our store so your feedback is always appreciated. Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Excellent service as usual”

Helpful Report

Posted 6 years ago

Hello David Thrilled to hear you always receive great service from The Ratchet Shop. We will be sure to issue a round of high-fives in the office in your honour. Have a great weekend, we hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“Very prompt response to a question - great service!”

Helpful Report

Posted 6 years ago

Hello Simon Very pleased to hear our staff could assist you with your query. If you need any further assistance please do let us know! Kind regards the Ratchet Shop

Posted 6 years ago

“good quality product, very efficient delivery.”

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Posted 6 years ago

Hello Tim We appreciate you taking the time our of your busy schedule to leave us a review. Your feedback is very helpful to us. Pleased to hear you are happy with our products and had your parcel delivered safely in good time. Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 6 years ago

“High quaility and fast dispatch, 1day delivery is a real one day delivery, highly recommend!!*****”

Helpful Report

Posted 6 years ago

Hello there Thank you so much for the review! It is greatly appreciated. So glad to hear you had a positive experience with us. Hope to hear from you again very soon. Kind regards The Ratchet Shop

Posted 6 years ago

“Quick turnaround from ordering and always keep advised by email of the progress of the ratchets.”

Helpful Report

Posted 6 years ago

Hello Andy Thanks for the feedback, we appreciate it very much! So glad to hear you had a positive experience. Hope to hear from you again soon. Kind regards The Ratchet Shop

Posted 6 years ago

“Supply of items were swift and well packed. Quite a few of the range was out of stock, which cost a star, but we were able to get the endless ratchets we wanted in pretty good time.”

Helpful Report

Posted 6 years ago

Hello Rennie Thank you so much for taking the time to leave this feedback. We are sorry about all of the out of stock items! We had a shipment coming in to replace a good portion of it but we did have a very busy summer so we are hoping to have everything back in stock very soon! If there is anything in particular you are still after, please let us know and we can give you a more accurate timeline of when it will be back in stock. Have a lovely day! The Ratchet Shop

Posted 6 years ago

“Very prompt service. Ratchet straps are of very good materials and good quality workmanship. They are fit for purpose and I would recommend them .”

Helpful Report

Posted 6 years ago

Hi Colin Thanks for taking the time to review our products. We pride ourselves on excellent quality ratchets. Nothing but the best for our customers! Hope to hear from you again soon! Kind regards The Ratchet Shop

Posted 6 years ago

“First time we have used the ratchet shop, they gave a very good service and costs were excellent. Will be using them again. Hugh McLeod”

Helpful Report

Posted 6 years ago

Hello Hugh Thank you so much for kindly sharing your experience with us. So chuffed to hear your first sale with us went so well! Hope we hear from you again very soon. Kind regards The Ratchet Shop

Posted 6 years ago

“We use this company all the time, wouldn't go anywhere else. Professional and friendly”

Helpful Report

Posted 6 years ago

Hello Sue Thank you so much for the kind words! Lovely customers like yourself make the job so much easier! Hope to hear from you again soon and thank you, as always, for your business. Kind regards The Ratchet Shop

Posted 6 years ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews