The Ratchet Shop Reviews

4.8 Rating 3,136 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prompt delivery on time and easy ordering.”

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Posted 7 years ago

Hello! Thank you for your positive review, we appreciate your business very much! Hope to work with you again soon. Kind regards The Ratchet Shop Team

Posted 7 years ago

“fast, efficient service, quick delivery”

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Posted 7 years ago

Hi Helen Delighted to hear you had a positive experience with us. Please let us know if there is anything that we can assist you with in the future. Have a lovely day! Regards The Ratchet Shop Team

Posted 7 years ago

Hello Helen Delighted to hear that you had a positive experience with us. Let us know if there is anything we can assist you with in the future! Have a lovely day! Kind regards The Ratchet Shop Team

Posted 7 years ago

“I never received my straps”

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Posted 7 years ago

Hello Aaron So sorry to hear that you have not received your straps. We have pulled up your order and we are investigating what went wrong. We will be in touch with you ASAP to update you on your delivery. Apologies for the inconvenience.

Posted 7 years ago

“Sirs, I have not received my product and am aaairing your notice of Despatch. Please investigate. Order number is 100021445, my name is Trace Norton and email address is norts24@yahoo.co.uk Thank you”

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Posted 7 years ago

Dear Trace So sorry to hear about the delay in your delivery. I have pulled up your order details and I am actively investigating what is causing the delay. I will contact you with details as soon as I have received word back from the courier. Sincere apologies for the inconvenience caused by the delay. Regards Gina

Posted 7 years ago

“Quality goods and a Quality service.”

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Posted 7 years ago

Hi Larry Thanks for the positive review! Glad you had a great experience and hope to do business with you again soon. Have a lovely day further!

Posted 7 years ago

“Great product and service, thank you from Pallet Trucks Direct”

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Posted 7 years ago

Hi Ian many thanks for taking the trouble to give us such a great review. We're delighted you are happy with the straps

Posted 7 years ago

“Took two weeks to come but they are what we kneed well done.”

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Posted 7 years ago

HI John many thanks for giving us your review. Ive checked the delivery. We sent the straps out last Wednesday March 28th just before the Easter Break. Hermes the economy delivery did attempt to deliver on the Saturday but obviously your company was closed for Easter. However they did deliver successfully yesterday which is great news kind regards

Posted 7 years ago

“1000KG MINI RATCHET WITH HOOKS 4.5M These are fantastic value. Very sturdy metal work. Far far superior to any you see on Ebay for a similar price. Quick and efficiently delivered. One point to note is the padded packet the ratchets were sent in was quite 'lightweight' and had split with a gaping hole at the end where one of the ratchets tried to make off for a life on it's own. A bit of internal bubble wrap or a few more wraps with a tape gun would help here enormously. Thumbs up for the ratchet shop, totally recommended and I will be back if I need more. Thanks, Dave.”

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Posted 7 years ago

Hi Dave many thanks indeed for taking the trouble to give us such a great review. I've noted what you've said about the packaging and brought this to the attention of the packers. The 1000kg mini ratchets are a hugely popular product as they fulfil so many needs Thank you so much for purchasing them from us

Posted 7 years ago

“Good service”

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Posted 7 years ago

HI John many thanks indeed for your great review

Posted 7 years ago

“Great product and fast service”

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Posted 7 years ago

Hi Roger many thanks for your kind review and we're delighted you're happy with the Easy Winder

Posted 7 years ago

“fast delivery - even on a bank holiday”

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Posted 7 years ago

Many thanks for your kind review and we hope you had a great Easter break

Posted 7 years ago

“Couldn't find what I wanted until I can across this site. Got exactly what I wanted and at a fair price. Fast service.”

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Posted 7 years ago

HI we're delighted that you came across our website and you're happy with our service and products. Hope youre having a great Easter

Posted 7 years ago

“Good range of products, looped straps very useful, quick delivery.”

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Posted 7 years ago

#thanks for your great review Brian and Happy Easter!

Posted 7 years ago

“Easy to deal with good prices for bulk buys”

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Posted 7 years ago

Many thanks for your kind review. Hope you're having a great Easter

Posted 7 years ago

“Very quick to process and deliver.”

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Posted 7 years ago

Many thanks for taking the time to give us such a positive review. Have a good Easter

Posted 7 years ago

“I WROTE TO YOU ASKING IF I COULD RETRURN THIS ITEM AS IT WAS TOO BIG FOR THE JOB. IT WOULD BE APPRECIATED IF YOU COULD SEND ME A RETURNS SLIP”

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Posted 7 years ago

Thankyou for your review. I havent personally received your request to return the item. We do not have returns labels. If you send the item back to us with a copy invoice, on receipt of the order we will then refund you back to your card The item must still be in its original packing and unused kind regards Ann

Posted 7 years ago

“prompt service, easy to deal with, helpful on phone. would highly recommend”

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Posted 7 years ago

Many thanks for your reivew Nigel and have a Great Easter weekend

Posted 7 years ago

“Good online ordering and quick delivery”

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Posted 7 years ago

Many thanks Stephen for your great review. Happy Easter

Posted 7 years ago

“Excellent Service from Order to Delivery.”

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Posted 7 years ago

Thanks Steve for your great review and Happy Easter

Posted 7 years ago

“Excellent price”

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Posted 7 years ago

Many thanks for your kind review Ronnie

Posted 7 years ago

The Ratchet Shop is rated 4.8 based on 3,136 reviews