The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great vertical lifter I bought,well worth it.”

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Posted 9 years ago

Thankyou for your kind review, we hope youre getting plenty use out of it

Posted 9 years ago

“Ordering process was good as I went direct to the company, product arrived as predicted by courier on time. The rachet it's self is sturdy and looks well made, a quick test proved no issues. I would recommend The Rachet Shop, without a doubt. RP”

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Posted 9 years ago

thankyou Richard, we appreciate your recommendation

Posted 9 years ago

“Very good service, Thank You.”

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Posted 9 years ago

Many thanks David for your kind comments

Posted 9 years ago

“As described, good price, quick delivery, would use again”

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Posted 9 years ago

Many thanks David for your kind comments

Posted 9 years ago

“Web order form didn't respond after having taken ages to fill everything in so resorted to the phone. Nothing seems to be working, computers were slow, the operative had no idea what was in stock and couldn't explain some of the details (what its an endless ratchet ?) and the process took even longer only to find - right at the end - that my item was out of stock. After even more delay an alternative was found which was dispatched quickly but the person on the phone failed to mention that he had changed the colour from black to blue - which is complete inappropriate as these are for decorative effect. I now therefore have to go to the trouble of sending them back, the company won't refund the postage, wont replace the goods for free with a different colour even though we are happy to pay for a more expensive option. Overall they were completely unhelpful and very very frustrating. Wouldn't ever ever do business with them again.”

Helpful Report

Posted 9 years ago

Hi Johnny, Thank you for your review, unfortunately as we record all our phone calls we are able to go back and listen to how each call unfolds. As there was no specific color stated by you to our member of staff there was no way he would know that you wanted black and it is your responsibility to have made this clear which you didn't and with that we cannot pay for the delivery costs if the fault is not ours. With regards to the telephone process taking a long time, we offer this service to help people who are not comfortable on the internet but it takes longer for our staff to enter your personal details as we dont know where you live and we dont like to make mistakes. We also have a lot of products so although we try to memorize these and know the stock levels of each, this is sometimes not feasible with the amount we have. When you called us you stated you were looking on our website and with that you would have seen the item you were inquiring about was out of stock as it states this right next to each item. If you would like to discuss this further please do not hesitate to contact us. Best wishes The Ratchet Shop Team

Posted 9 years ago

“Excellent product delivered quickly - and at a good price.”

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Posted 9 years ago

“Was my first order so all questions answered and advice given was sound. Price was not the cheapest but delivery times were by fat the best. Delivery was spot on and packaging was good (nothing damaged) Will be back for more I am sure.”

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Posted 9 years ago

Many thanks Nigel. We are very happy with the courier DPD, they may be slightly pricier but they offer a very efficient service

Posted 9 years ago

“I asked which ratchet would suit best for my roof rack and got an excellent response! This is a great company and loved doing business!”

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Posted 9 years ago

“I asked which ratchet would suit best for my roof rack and got an excellent response! This is a great company and loved doing business!”

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Posted 9 years ago

Thanks for this Bev and happy motoring!

Posted 9 years ago

“Top quality ratchets at really great prices. Look no further!”

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Posted 9 years ago

Thanks for such a great review Stuart

Posted 9 years ago

“great product and service will use again”

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Posted 9 years ago

Thanks Barry, we appreciate your kind comments

Posted 9 years ago

“Hi, unfortunately the ratchet has not arrived yet. Also, the shopping experience can be improved as it wasn't very clear what the website wants from me at some point and I had several problems with bugs during the payment process (some lines overlapped etc.). I think all this can be improved. As I said the product is not here yet, so fingers x it will be a good one.”

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Posted 9 years ago

Hi Oleg I'm happy to note that you have now received your order and hope that you are pleased with it. I shall make sure that the reviews are sent allowing enough time for the delivery to have been made Apologies if the website came up a bit unclear, this may be due to the process we've just been through to make the website mobile friendly which is now a Google requirement. Hopefully any glitches have now been overcome Many thanks for your order

Posted 9 years ago

“Great service. Helpful with my query and very fast delivery. As good as it gets. Cheers.”

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Posted 9 years ago

“Service was excellent, not had time to try rachets at the momemt.”

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Posted 9 years ago

Thanks for taking the trouble to give us such a great review, hope they are proving useful

Posted 9 years ago

“Excellent service, quick delivery.”

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Posted 9 years ago

“EASY TO ORDER AND FAST SHIPPING! CERTAINLY USE AGAIN!! :)”

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Posted 9 years ago

“Good for the work I bought them for, very pleased.”

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Posted 9 years ago

“Excellent service, delivered to France within 3 days, product good value for money, as yet untested at work.”

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Posted 9 years ago

“received the feedback request 2 days before the goods !! goods arrived this morning , courier tried another address 1st and the package had been opened ??? could do better”

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Posted 9 years ago

Thankyou for taking the trouble to complete the review Our review request is set to be received after the goods have arrived, however as your order went with Hermes Homecall, this is a 5 working day delivery service. Coupled with the Easter weekend, unfortunately the review request came too soon I apologise that the driver went to the wrong address and will pass this on to Hermes; I can only assume that they opened the packet to double check the address details I'm happy that ultimately you received your order Many thanks for ordering from us

Posted 9 years ago

“Fantastic product and service, very fast postage. Very glad I have found this company and will be using them a lot in the future.”

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Posted 9 years ago

Many thanks for taking the time to give us such a good review Trevor

Posted 9 years ago

Many thanks for taking the time to give us such a good review Trevor

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews