The Ratchet Shop Reviews

4.8 Rating 3,165 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the whole process very easy and fairly quick, the delivery went ahead without issues and I was pleased. There is one issue, I run a newly established business and could find no way of printing off a receipt of the transaction, if you could email me one through, that would complete my general good thoughts of your company, thanks.”

Helpful Report

Posted 10 years ago

Hi Matthew. Thank you so much for taking the time to give us such a great review Someone should have sent you a receipt by now. You will also have received an email with a PDF attached of your invoice If you have any further concerns we are only to happy to help Best wishes

Posted 10 years ago

“Easy to use and efficient service.”

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Posted 10 years ago

Cheers Elliot, we appreciate your taking the trouble to give us such a great review

Posted 10 years ago

Cheers Elliot, we appreciate your taking the trouble to give us such a great review

Posted 10 years ago

“the item was poorly packed, resulting in the packet coming open and was then delayed in the postal system awaiting rewrapping, fortunately both pieces were delivered in full”

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Posted 10 years ago

Hi Bill We're very sorry to hear of your concerns and will look into this matter straight away Our parcels come in either a box or an expresspak and we usually wrap a large amount of tape around in addition I'm sorry that we have failed you on this occasion Best wishes

Posted 10 years ago

“Good quality lifting equipment, but delivery charge eats into value for money,ok if you are placing a large order but if you only need a small amount 7.95 delivry is to much.”

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Posted 10 years ago

Hi. Thank you for taking the time to give us your review We do offer a cheaper postage which takes 5 working days for goods up to 10kg We can also offer a lower price for next day delivery for goods up to 5kg Otherwise our postage covers goods up to 30kg and if ordered by 13.30 should arrive the next day This service is fully tracked We have not been able to find a comparable service at a lower price but we are always looking for better prices which we would happily pass onto the customer for their benefit

Posted 10 years ago

“Paid for next day delivery. Items didn't arrive before I left on a trip 8 days later. I was given a refund. Items then arrived 4 days after I left and were collected and taken away same day. Charming people at Ratchet Shop, useless delivery company.”

Helpful Report

Posted 10 years ago

Hi Tim many thanks for taking the trouble writing us such a kind review. We're truly sorry about the courier problems and have taken this up with them Hope youre having a great stay in France the ratchetshop

Posted 10 years ago

“Very good, fast delivery, excellent service”

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Posted 10 years ago

thanks Sandy for your kind words

Posted 10 years ago

“Very helpful and quick on delivery we will be using again”

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Posted 10 years ago

Cheers Richard, we're happy we were able to have been of service

Posted 10 years ago

“We have used Ratchet Shop a few times and delivery is always spot on. The products are very reasonably priced and good quality. We will definitely shop here again.”

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Posted 10 years ago

Thankyou Cheryl, we really appreciate your kind words

Posted 10 years ago

Thankyou Cheryl, we really appreciate your kind words

Posted 10 years ago

“Excellent Service”

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Posted 10 years ago

Many thanks for this review Gary

Posted 10 years ago

“Excellent service, as the straps which I ordered were not in stock they sent the next size up at no extra cost. The only drawback being that I will now have to cut them to the length that I require. However on the plus side I can use the off cuts with a ratchet at each end.”

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Posted 10 years ago

Hi Gerald, many thanks for taking the trouble to give us such a kind review

Posted 10 years ago

“Good quality,price and service (as is normal for this company!)”

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Posted 10 years ago

“The online help was useful to me in deciding whether the products were suitable for me, the web site was easy to use and the product range extensive. Fast delivery too. I would say it pays to go to the experts and I am glad I did, instead of trawling ebay etc looking for a bargain from any old seller which I am afraid I have tended to do in the past and it has often resulted in an unsuitable product. Definitely recommend this company.”

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Posted 10 years ago

Thankyou Janet for your extremely kind review, we're happy we could be of service

Posted 10 years ago

“Hello Not yet arrived Apparently sent a week ago”

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Posted 10 years ago

Hi Michael we're looking into this with DPD and getting it put right for you best wishes Ann

Posted 10 years ago

“I can not fault this company in anyway, I constantly had updates through out delivery and the delivery was very quick and easy. Thank you.”

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Posted 10 years ago

Hi Shay thankyou so much for giving us such a great review. We're happy you got your goods and all is well best wishes

Posted 10 years ago

Hi Shay thankyou so much for giving us such a great review. We're happy you got your goods and all is well best wishes

Posted 10 years ago

“Very good quality straps excellent price would recommend to any one many thanks from coast to coast post”

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Posted 10 years ago

Hi Kevin many thanks for your great review, we were happy to have been of service

Posted 10 years ago

“Relatively easy ordering process and goods arrived on the day advised.”

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Posted 10 years ago

Hi Ian many thanks for taking the trouble to give us such a great review We appreciate your kind remarks

Posted 10 years ago

Hi Ian many thanks for taking the trouble to give us such a great review We appreciate your kind remarks

Posted 10 years ago

“I have used the ratchet shop before and am always pleased with the quality, price and speed of service. Graham”

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Posted 10 years ago

Hi Graham thanks so much for coming back to us and taking the trouble to give us such a good review. We very much appreciate it

Posted 10 years ago

Hi Graham thanks so much for coming back to us and taking the trouble to give us such a good review. We very much appreciate it

Posted 10 years ago

“Goods arrived which were as stated, of good quality and arrived as promised. For which many thanks”

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Posted 10 years ago

Thanks Alan for your great comments

Posted 10 years ago

“Excellent service. Knowledgeable , quick to respond, and excellent delivery service.”

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Posted 10 years ago

Many thanks Jacqui for giving us such a great review

Posted 10 years ago

“Great prompt service and quality products! highly recommended!”

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Posted 10 years ago

Many thanks Nial for taking the trouble and giving us such a great review

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,165 reviews