The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service and will use for future orders”

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Posted 9 years ago

“V/good”

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Posted 9 years ago

“very good value fantastic price for the goods you supplied very happy will buy again thank you”

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Posted 9 years ago

“prompt proper job all right”

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Posted 9 years ago

“The wrong address was printed on my order confirmation by the Ratchet Shop online order system. I e-mailed and telephoned to inform them. Paul said he would get someone to phone me. No one did phone me. I did not get a reply to my e-mail. I phoned again and Michael corrected my address. I chose a 2 to 5 day delivery and it took 4 days to receive my parcel, which is within the delivery schedule but the supplier is only a 2 hour drive away. I consider this delivery time to be too slow as the supplier is so close. Too soon to comment on the product yet, I want to see how it performs.”

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Posted 9 years ago

Hi thanks for taking your time to send us a review. Apologies that noone got back to you sooner over the change of address The Homecall Hermes delivery takes up to 5 days. Hermes works in a very different way to DPD our next day courier. The parcel is collected by them at the DPd warehouse and then is transferred to their hub, all of which takes time. The fact that you are near to our offices doesnt make this any faster as the parcel passes through various stages to get to you.

Posted 9 years ago

“Excellent experience from start to finish. Ratchet straps are of superb quality for the money and the delivery was prompt. Could not have asked for better! well worth a visit, i would find it hard to be dissapointed with any aspect of the overall customer service!!!”

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Posted 9 years ago

“Bought first time recovery truck with minimul knowledge.needed rachets & chockers.. searched all most every shop eg machine mart.screwfix.halfords.argos Many more online dooont waste your time. Rachet shop was far the cheapest for the quility. Strength & prise. Xxx £50 quid to my door well done rachet shop.”

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Posted 9 years ago

“I would have liked to have given very good but I had to cancel my order. I ordered from you as I have only just set up my business and got work quicker then I was expecting so the offer of next day delivery was brilliant. The next day I checked on the status of my delivery with DPD and it said it was on its way later that morning I received an email to say it had been delayed and it wouldn't be delivered until Monday. I rang yourselves and the man I spoke to was really nice and he rung DPD to see what the problem was and he rang me back unfortunately I had to request a refund and pay more for the ratchet straps that I needed.”

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Posted 9 years ago

“The service was quick and on the day they said it would arrive ,all the goods where in order,I would have no problem re ordering anything for your company again.”

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Posted 9 years ago

“Excellent service, a quick delivery and a good price and quality.”

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Posted 9 years ago

“Helpful stuff and fast delivery.”

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Posted 9 years ago

“excellent”

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Posted 9 years ago

“Very good product just as discribed Shipping very quick Excellent”

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Posted 9 years ago

“very efficient service Thank you”

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Posted 9 years ago

“Goods received very quickly, and exactly as I wanted.”

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Posted 9 years ago

“Excellent service, thank you very much”

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Posted 9 years ago

“Very easy transaction. A good deal.”

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Posted 9 years ago

“Item was delivered quicker than the email said also looks very good not used them yet tho.”

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Posted 9 years ago

“The service was as it said a good all round service.”

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Posted 9 years ago

“The order was processed and despatched very quickly. The ratchet was well built and works as expected. However they used Hermes for the delivery and they were very slow - 4 Days from Sneterton to Henley-on-Thames.”

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Posted 9 years ago

Hi David Sorry to reply a bit late. Many thanks for taking the trouble to submit a review. The Hermes option takes 5 working days and has a less detailed tracking service. DPD who are our usual couriers were happy to integrate with Hermes to offer a cheaper delivery option. We are constantly looking for better postage costs but its proving quite hard to find cheaper alternatives especially as Royal Mail have just put up their prices best regards Ann

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews