The Ratchet Shop Reviews

4.8 Rating 3,092 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb company to deal with. Very friendly and helpful telephone staff and blisteringly quick service. Communication was excellent as was the quality of the items. More than happy to write this A1 review”

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Posted 9 years ago

“7 Days after ordering, I am still awaiting my order. I'm so glad I paid the extra for next day delivery!! The customer services department are so busy looking into this for me, that they cannot spare the time to answer my messages regarding this. But fair play to them, to save me getting bored whilst waiting for this parcel, they informed me that DPD (Parcel Delivery) had lost my parcel in transit. After waiting in many telephone queues and chasing this up, I find that the parcel was never actually given to DPD, which their tracking information and customer service have confirmed. You almost had me there!”

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Posted 9 years ago

Hi Mike Thank you for your review. I am not sure who at DPD has responded to your call but the information you have been given is in fact incorrect and you parcel was lost by them and a claim has been raised. The moment you informed us that you had not received your parcel I called you but with no answer I sent you an email to say these items were now not in stock so we could either refund you in full or send them out on Wednesday this week when they were back in stock. You informed me last week on the 6th March you would not like a refund but these items to be sent out when they came in which is as discussed this Wednesday 11th. I have not heard from you since so I am not aware that I am ignoring you or stringing you along in any way? I have tried again to call you today but there is no answer on the mobile provided. I am sorry you are not happy with the service this has been an unfortunate set of events and 99% of our parcels are delivered on a next day service. I will refund your order in full to your card now. We are sorry that we were not able to fulfill your order for you we try our best and as you can see with our 4.8 out of 5 feedback we almost always get it right. We are sorry that you have experienced a problem with us. Please call me on 01638731608 if you would like to discuss this further. Kind regards Natasha

Posted 9 years ago

“Good quality items at very good price delivered very swiftly. Will definitely use again, highly recommended. Thanks”

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Posted 9 years ago

“PRICES ARE VERY GOOD AND DELIVERY WAS QUICK WOULD USE AGAIN”

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Posted 9 years ago

“great products at a reasonable price and always quick delivery my first choice”

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Posted 9 years ago

“I am very pleased with the ratchet straps that I have just received the quality of the ratchets seems particularly good and exceed my expectations.”

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Posted 9 years ago

“Very prompt & efficient service, & great value for money.”

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Posted 9 years ago

“Brilliant service delivered within 48hrs”

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Posted 9 years ago

“VERY GOOD PRODUCT. DELIVERY IN TIME. VERY GOOD”

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Posted 9 years ago

“All came as said in the time said perfect”

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Posted 9 years ago

“Good prices and quick economical delivery.”

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Posted 9 years ago

“First class service, highly reccommended.”

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Posted 9 years ago

“Excellent service, very helpful, quick delivery. Would highly recommend.”

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Posted 9 years ago

“Hi it's Mike, I could'nt be happier with my ratchets the quality is very good can't fault the service or the price, under £7 for each ratchet strap after the usual charges delivery etc. I know is realy good value, I've paid more for rubish before!!!! But never again, Thank-you”

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Posted 9 years ago

“Easy to order online, delivered next day!”

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Posted 9 years ago

“Easy to order and delivered next day. cant get better than that!”

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Posted 9 years ago

“Prompt delivery. Excellent quality and value”

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Posted 9 years ago

“Excellent service, easy website to use, super fast delivery :)”

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Posted 9 years ago

“Super fast delivery nice ratchets”

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Posted 9 years ago

“all as advertised and sent quickly”

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Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,092 reviews