The Ratchet Shop Reviews

4.8 Rating 3,165 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods received timeously and in perfect condition, only gripe postage costs are slightly confusing and if the wrong postage inadvertently selected found I was unable to correct without closing down web page.”

Helpful Report

Posted 10 years ago

Hi George, Thank you for your feedback! I have asked our IT team to look at the shipping problems you have raised and find a solution, they are struggling to replicate this. If you are able to send me some information such as what web browser you are using to natasha@theratchetshop.com and some specific information of the issues that would be very helpful. With warm wishes Natasha The Ratchet Shop

Posted 10 years ago

“Great prices, items arrived quickly and I got a delivery email from the courier informing me when the delivery would arrive. Great product too”

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Posted 10 years ago

Many thanks Steven for taking the trouble to give us such a great review best wishes Ann

Posted 10 years ago

“Very good quality. Good price.”

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Posted 10 years ago

thanks Sulaman for your kind comments

Posted 10 years ago

“Product as specified. Certificates supplied thank you”

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Posted 10 years ago

thanks Jon for taking the trouble to give us such a good review

Posted 10 years ago

“The quality and finish of the ratchet strap you supplied were both excellent for the price. I shall keep your name on my list of preferred suppliers”

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Posted 10 years ago

Many thanks indeed for such a kind review. Best wishes Ann

Posted 10 years ago

“Courier lost track of the consignment of the goods were never delivered. However, The Rachet Shop gave me a full refund without quibble”

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Posted 10 years ago

Many thanks for your kind review Maurice. Sometimes even the best of couriers get it wrong. Im glad that you were happy with the end result best wishes Ann

Posted 10 years ago

“I got exactly what I was looking for. Very quick response and delivery I highly recommend them . I would certainly use agen”

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Posted 10 years ago

Many thanks Lee for taking time to give us such a great review and many thanks for your order Ann

Posted 10 years ago

“Not knowing anything about chains, clevis pins etc i spoke to a gentleman with an american accent who explained all the jargon and talked me through what i needed and even did the order. Excellent. Delighted with what arrived; exactly what i wanted”

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Posted 10 years ago

Thankyou Alf. I made sure that Glenn who dealt with you order, was told you gave him a great review. Being American its pretty easy for us to know who served you, so there's no escape for him, ha ha! Hes a great guy and a credit to our team best wishes Ann

Posted 10 years ago

“Great service would recommend and use again thanks”

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Posted 10 years ago

Many thanks Andrew for taking the trouble to give us such a great review

Posted 10 years ago

“More than happy with the service the rachet strap shop provided.”

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Posted 10 years ago

Thanks Lee for your great review, it is very much appreciated best wishes Ann

Posted 10 years ago

“Great price and speedy delivery. Time will tell if the straps will last but they look good quality. All in all very happy.”

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Posted 10 years ago

Many thanks Geoff for taking the trouble to give us such a good review, it is very much appreciated Ann

Posted 10 years ago

“Great product, delivery was more expensive than I really wanted to pay but then again the product is very heavy so i understand why it was that much. Overall very happy”

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Posted 10 years ago

“Bought a couple of big 100mm wide ratchet straps. In fact I probably have spent that amount buying the cheap 25mm ones in the past only for them to break after a few uses. The ones from the Ratchet shop seem good quality, time will tell. John”

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Posted 10 years ago

Thankyou John for taking the trouble to give us such a good review, I hope you remain satisfied with our goods best wishes Ann

Posted 10 years ago

“Excellent Product, Excellent product knowledge and excellent service. Well Done!”

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Posted 10 years ago

Thanks a bunch Jay. I myself served you and it was a pleasure talking to you best wishes Ann

Posted 10 years ago

“Absolute fantastic service from first telephone call to items being delivered. Email confirmation of order, text messages to alert of pending delivery time, text message to inform of delivery with proof of recipients name. Items arrived on time, correct and excellent product ready for use. A pleasure to do business with, Thank you.”

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Posted 10 years ago

Cheers Paul , its so kind of you to write such great things about us; it makes our working week even better best wishes Ann

Posted 10 years ago

“Very helpful with technical advice and very helpful with general ordering enquiries”

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Posted 10 years ago

Hi Dougie Many thanks for giving us such a great review. I hope the products you bought were right for the job you had in mind Best wishes Ann

Posted 10 years ago

“Very good communication about order status. Very quick delivery and excellent strong product for use with securing 208 Litre drums of oil. We will use this company again for some lighter use straps for securing other car parts and panels in our 8 delivery vehicles.”

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Posted 10 years ago

Many thanks Brian for taking the trouble to give us such a great review. I'm glad that the straps proved useful and look forward to helping you again in the future

Posted 10 years ago

“Good prices and pretty fast shipping, recommended!”

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Posted 10 years ago

Many thanks Christian for recommending us, we greatly appreciate such a good review

Posted 10 years ago

“Very quick turnaround. I ordered items just before midday and they were delivered 13:17 the following day, outstanding,; plus I could track their progress in the van, which was spot on. The website images were not that clear for the continuous stops, as they could have been the soft strops with ends. I went for the flat strops to be on the safe side - excuse the pun. Prices were competitive even with postage. Highly recommended”

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Posted 10 years ago

Hi Jerome many thanks indeed for taking the trouble to complete our review. Ive taken note that we need to improve some of our images and put this on the to-do list I agree, the DPD tracking system is really useful Hope we can be of assistance any other time best wishes

Posted 10 years ago

“Good fast service, I did not place my order online but when I phoned in the staff were more than happy to take my order, which was great. I have dealt with other Companies who just tell you they can only take orders online. Other than spelling my surname wrong, very happy. Linda Kerridge”

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Posted 10 years ago

Hi Linda many thanks for your kind review. Sorry about the spelling mistake! We're more than happy to take orders over the phone, some people call to ask us about the products and there are many people who prefer to hear a voice at the end of the phone Many thanks and best wishes from us

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,165 reviews