The Ratchet Shop Reviews

4.8 Rating 3,136 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

Write Your review

Tell us how The Ratchet Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful customer service and delivered quickly. Overall very happy and would use again.”

Helpful Report

Posted 4 years ago

Hi There Robert, Thanks for leaving your review it's really great to hear back from you! We are very pleased that you are happy with our customer service and delivery as we are always striving for these aspects of our business to be as high quality as they can be. We would love to help in the future so if we can do anything please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great Products, high quality equipment that really lasts and a quick turnaround on orders. never had a reason yet to complain, cant ask for better than that. thanks ewan”

Helpful Report

Posted 4 years ago

Hi Ewan, that's really great to hear! We appreciate your kind words and it's very fulfilling to hear your opinions on our products and service. If we can be of any assistance in the future please get in touch and we will be sure to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Amazing speed and service, unfortunately one ratchet slips when becoming tight.”

Helpful Report

Posted 4 years ago

Hello there, we are very grateful to receive your review and to hear your kind words on our service is brilliant! It's unfortunate to hear that there is a fault with one of your ratchets. if you are happy to send some images and a few comments on the fault itself over to info@theratchetshop.com we will be sure to help however we can and If we can help in another way please let us know, Until then all the best. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Lifting chain was despatched within two hours of placing order which was great service. But sadly the delivery firm took three days to deliver order.”

Helpful Report

Posted 4 years ago

Hello There, We really appreciate your review! Its good to hear that you are pleased with our service, Unfortunately at this peak period delivery can have unexpected delays so thanks for being understanding and we wish you all the best with your lifting chain. If we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“what i wanted and on time, cannot ask for more.”

Helpful Report

Posted 4 years ago

Hello, thanks for leaving such a positive review! We are really thankful for your custom and we are glad you couldn't find a fault in your experience buying from us, if we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Fantastic service. Speedy delivery and well packaged. Got a voucher code too.”

Helpful Report

Posted 4 years ago

Hello There, thanks for leaving your review! It's great to hear that you are pleased with our service and delivery, we are also pleased that you have been able to use our promotion! We would love to hear from you in the future so if we can help please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Very good, very helpful, good quality ratchet's and straps.”

Helpful Report

Posted 4 years ago

Hello There John, Thanks for leaving such a positive review! We are ever so pleased to hear that your experience buying from us has been so pleasant. We are always happy to help so if there is anything we can do in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“The straps I bought were very good and delivered very quickly”

Helpful Report

Posted 4 years ago

Hello There Steve, thanks a bunch for leaving such a positive review! We are really pleased to hear that you are happy with the delivery and the quality of the straps. We would love to be able to help in the future so if there's anything we can do please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Purchased many times from The Ratchet Shop always very impressed. Great product quality, fantastic pricing and fast delivery. Only issue this time around was DPD but under the circumstances it’s not a big deal.”

Helpful Report

Posted 4 years ago

Hi There Adam, It's been an absolute pleasure reading through your review! We are ever so pleased to hear that your experience has been so positive and it's great to hear that you are also happy with three things that we really pride ourselves on! If we can help in the future please do get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Have used The Ratchet Shop a few times. I have found their prices very good and delivery very quick. Would highly recommend.”

Helpful Report

Posted 4 years ago

Hi There, We are really appreciative of your kind words and high rating! Its good news to hear that you have regularly come back to us, if we are able to be of assistance in the future please get in contact as we would love to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Got exactly what I wanted delivered to Ireland in 4 days. Great service.”

Helpful Report

Posted 4 years ago

Hi There Billy, thanks for leaving your review as we are really pleased to hear back from you! It's great news that you are satisfied with your products and the timeframe they were delivered in. We really appreciate your kind words so if we can help in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Top class items with top service *****”

Helpful Report

Posted 4 years ago

Hi Neil, We are very pleased to hear that you are of the same opinion as us when it comes to our products and service. We really appreciate your kind words and your highly positive review. If we can help in the future please get in touch! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Great supplier, superb customer service. Gina a pleasure to deal with. Will continue to use in the future and 100% would recommend to others...”

Helpful Report

Posted 4 years ago

Hello There Craig that great to hear! We are really pleased that you are happy with our staff and their customer service. We always love to hear from you and the fact that you recommend us to others really does go a long way! If we can help in the future you know where to find us, thanks again Craig. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Easy to deal with + fast dispatch”

Helpful Report

Posted 4 years ago

Hi There Stuart, thanks a bunch for your highly positive review! It's great to hear that you are satisfied with our service and delivery. We would love to hear from you in the future so if we can help in any way please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Top class product and fast shipping,what more could you ask for.Brilliant.”

Helpful Report

Posted 4 years ago

Hi There Martin, thanks for leaving your review! We are very pleased to have been able to supply you and it's also great to hear that we share the same opinion on our products and delivery. If we can be of assistance in the future please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Easy website, clear ordering process , switch delivery. What more does one need.?”

Helpful Report

Posted 4 years ago

Hi There Alan, thanks a bunch for leaving your highly positive review! It's great to hear that your buying experience has been so pleasant. We would love to hear from you in the future so if we can help in any way please get in touch Kind Regards, The Ratchet Shop

Posted 4 years ago

“I have needed a lot of straps recently and used several suppliers...until I found Ratchet Shop. Their range of straps, both strength and length, the quality of the products, the excellent pricing (a 5000Kg 10m strap here is less than a 500Kg 8m strap elsewhere) and the fast delivery are really impressive. If you need straps I doubt you’ll find any better, cheaper or faster than this.”

Helpful Report

Posted 4 years ago

Hi Jeremy, This has been an absolute pleasure to receive! We can really tell that you are passionate about who and where you buy from so to hear this is very much appreciated by all the staff here. We are ever so happy that you are impressed by our affordability, quality and efficiency as we pride ourselves on these aspects the most. We would love to hear from you in the future so if there is any way we can be of assistance please get in touch. Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service, price and product.”

Helpful Report

Posted 4 years ago

Hello There Mark, Thanks for leaving your highly positive review! It's great to hear that you are pleased with the three things we pride ourselves on most. If we can be of assistance in the future please get in touch and we will be sure to help. Kind Regards, The Ratchet Shop

Posted 4 years ago

“I have nothing but praise for the Ratchet Shop, in this case a repeat order for additional web slings. Very pleased with the simple ordering process, price, quality and delivery. Thoroughly recommend.”

Helpful Report

Posted 4 years ago

Well Paul this is absolutely brilliant to hear from you! We are ever so pleased that your buying experience has been so well received, It's always great to hear back from those who understand our values and products and are looking to order again so for that a massive thanks is due from our side. We would love to help out however we can in the future so if there is anything you need please get in touch and we will be sure to get straight on it! Kind Regards, The Ratchet Shop

Posted 4 years ago

“Excellent service. Lightning speed delivery. Very happy bunny.🤠”

Helpful Report

Posted 4 years ago

Hello There, We are very pleased to hear how happy you are with both our service and delivery! Making sure your experience is as efficient as possible is always something we focus on so to hear this is very much appreciated. If We can do more to help in the future please get in touch and we will be sure to help however we can. Kind Regards, The Ratchet Shop

Posted 4 years ago

The Ratchet Shop is rated 4.8 based on 3,136 reviews