The Ratchet Shop Reviews

4.8 Rating 3,146 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A1 service”

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Posted 9 years ago

Thank you for taking the time to write such a great review!!

Posted 9 years ago

“Placed order items delivered really fast Exalent service will use again”

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Posted 9 years ago

Hello Carl, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“Fast Service”

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Posted 9 years ago

Hello Ged, thank you for taking the time to write your great review!!

Posted 9 years ago

“Best possible service you could expect .”

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Posted 9 years ago

Hello Trevor, thank you so much for taking the time to write such an amazing review!!

Posted 9 years ago

“Very quick service, good products”

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Posted 9 years ago

Hello John, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“Simple ordering and speedy delivery”

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Posted 9 years ago

Hello Paul, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“good quality product at an excellent price”

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Posted 9 years ago

Hello William, thank you for taking the time to leave such a great review about the EasyWinder!!

Posted 9 years ago

“I got 3 mini 1000kg straps for the camper van as the thin and unreliable straps I had, finally went in the bin. The new straps are more heavy duty and have a nice positive action. I have already recommended it to friends. Dave near Leeds”

The Ratchet Shop 5 star review on 14th September 2016

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Posted 9 years ago

Hello Dave, thank you so much for taking the time to write such a great review!! We're very pleased to hear that you are so happy with the 1000kg Mini Ratchet Straps that you received!!

Posted 9 years ago

“The straps were just what I ordered & were delive?ed even sooner than expected but my instructions for delivery weren't followed. However not a problem fortunately.”

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Posted 9 years ago

Hello Judy, thank you for taking the time to write your review. We're very pleased to hear that you are happy with the ratchet straps you received

Posted 9 years ago

“Good efficient service. A slight problem I had was sorted by the next day so I was happy with the outcome. I would use them again.”

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Posted 9 years ago

Hello Bill, thank you so much for taking the time to write your lovely review. We're sorry that you encountered a problem, but we're pleased that it was dealt with quickly and you were happy with the outcome

Posted 9 years ago

“It is difficult to find the SWL for each set of chains, thus have ordered a heavier set than required. The company will not accept them as a return in place of a lighter set. The quality of the product is however good even if the service is a bit rigid.”

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Posted 9 years ago

Hello David, thank you for taking the time to leave your review. I'm sorry that you found it difficult to find the SWL for the different sets of chain. Just so you know for future reference, if you click onto the chain you're interested in, when you then scroll down the product page, in the details section, it says break load in kgs. Regarding the return of the products, it is the company policy that we can't refund made to order products, as they have been made to your requirements, this is stated in the delivery and returns section of our website. We are pleased that you are happy with the quality of the product. Kind Regards, The Ratchet Shop

Posted 9 years ago

“Great range of straps and very quick delivery. Excellent prices too.”

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Posted 9 years ago

Hello Paul, many thanks for taking the time to write such a great review!!

Posted 9 years ago

“No Fuss - straight forward ordering and delivery as stated.”

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Posted 9 years ago

Hello John. thank you so much for writing such a great review!!

Posted 9 years ago

“I placed order 2pm one day, received the order the next day, well packaged and postage was not excessive , and the straps i bought look quality items, thank you very much ..The Ratchet Shop.”

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Posted 9 years ago

Hello Richard, thank you so much for taking the time to write such a fantastic review!!

Posted 9 years ago

“Everything was in stock, and arrived perfectly packaged when they said it would. Definitely recommend, and would use again”

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Posted 9 years ago

Hello Debra, many thanks for taking the time and effort to write such a great review!!

Posted 9 years ago

“Great service, great value for money. Recommended to our friends and ordered more straps for them :)”

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Posted 9 years ago

Hello, thank you so much for taking the time and effort to write such a great review. And thank you for the recommendation

Posted 9 years ago

“goods are very good delivery was on time would recommend product”

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Posted 9 years ago

Hi Michael, thank you so much for taking the time to leave such a great review!!

Posted 9 years ago

“Fast, efficient delivery - good product at reasonable prices.”

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Posted 9 years ago

Hello Colin, thank you so much for taking the time to write such a great review

Posted 9 years ago

“Grate quality Item and quickly delivered”

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Posted 9 years ago

Hello, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“Rosie at the Ratchet Shop managed my order very well. Unfortunately I was not happy with the product I received but Rosie was able to provide excellent customer service, helped me out with my complaint and provided a full refund for the order.”

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Posted 9 years ago

Hello Rachel, thank you so much for taking the time and effort to write such a lovely review!! We're very sorry about the issue you encountered, but we are pleased to hear that you were happy with the customer service you received to deal with your complaint

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,146 reviews