The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The straps were just what I ordered & were delive?ed even sooner than expected but my instructions for delivery weren't followed. However not a problem fortunately.”

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Posted 9 years ago

Hello Judy, thank you for taking the time to write your review. We're very pleased to hear that you are happy with the ratchet straps you received

Posted 9 years ago

“Good efficient service. A slight problem I had was sorted by the next day so I was happy with the outcome. I would use them again.”

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Posted 9 years ago

Hello Bill, thank you so much for taking the time to write your lovely review. We're sorry that you encountered a problem, but we're pleased that it was dealt with quickly and you were happy with the outcome

Posted 9 years ago

“It is difficult to find the SWL for each set of chains, thus have ordered a heavier set than required. The company will not accept them as a return in place of a lighter set. The quality of the product is however good even if the service is a bit rigid.”

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Posted 9 years ago

Hello David, thank you for taking the time to leave your review. I'm sorry that you found it difficult to find the SWL for the different sets of chain. Just so you know for future reference, if you click onto the chain you're interested in, when you then scroll down the product page, in the details section, it says break load in kgs. Regarding the return of the products, it is the company policy that we can't refund made to order products, as they have been made to your requirements, this is stated in the delivery and returns section of our website. We are pleased that you are happy with the quality of the product. Kind Regards, The Ratchet Shop

Posted 9 years ago

“Great range of straps and very quick delivery. Excellent prices too.”

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Posted 9 years ago

Hello Paul, many thanks for taking the time to write such a great review!!

Posted 9 years ago

“No Fuss - straight forward ordering and delivery as stated.”

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Posted 9 years ago

Hello John. thank you so much for writing such a great review!!

Posted 9 years ago

“I placed order 2pm one day, received the order the next day, well packaged and postage was not excessive , and the straps i bought look quality items, thank you very much ..The Ratchet Shop.”

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Posted 9 years ago

Hello Richard, thank you so much for taking the time to write such a fantastic review!!

Posted 9 years ago

“Everything was in stock, and arrived perfectly packaged when they said it would. Definitely recommend, and would use again”

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Posted 9 years ago

Hello Debra, many thanks for taking the time and effort to write such a great review!!

Posted 9 years ago

“Great service, great value for money. Recommended to our friends and ordered more straps for them :)”

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Posted 9 years ago

Hello, thank you so much for taking the time and effort to write such a great review. And thank you for the recommendation

Posted 9 years ago

“goods are very good delivery was on time would recommend product”

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Posted 9 years ago

Hi Michael, thank you so much for taking the time to leave such a great review!!

Posted 9 years ago

“Fast, efficient delivery - good product at reasonable prices.”

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Posted 9 years ago

Hello Colin, thank you so much for taking the time to write such a great review

Posted 9 years ago

“Grate quality Item and quickly delivered”

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Posted 9 years ago

Hello, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“Rosie at the Ratchet Shop managed my order very well. Unfortunately I was not happy with the product I received but Rosie was able to provide excellent customer service, helped me out with my complaint and provided a full refund for the order.”

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Posted 9 years ago

Hello Rachel, thank you so much for taking the time and effort to write such a lovely review!! We're very sorry about the issue you encountered, but we are pleased to hear that you were happy with the customer service you received to deal with your complaint

Posted 9 years ago

“Fast delivery and good quality product at a good price! Very happy”

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Posted 9 years ago

Hello Martin, thank you so much for taking the time to write such a fantastic review!!

Posted 9 years ago

“Needed a drop chain in a hurry, ordered lunchtime and it was delivered 11am the next day. Great service.”

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Posted 9 years ago

Hello Andrew, thank you so much for taking the time and effort to write such a great review!!

Posted 9 years ago

“Exactly as specified and delivered much sooner than expected.”

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Posted 9 years ago

Hello, thank you so much for taking the time and effort to write such a great review!!

Posted 9 years ago

“Got exactly what I ordered in a few days. Will order again.”

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Posted 9 years ago

Hello, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“Great Items, Price and Service , No hassles.”

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Posted 9 years ago

Hello Stuart, many thanks for taking the time to write such a great review!!

Posted 9 years ago

“Excellent range of quality goods, at really good prices, and delivered quickly, when they said they would be.”

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Posted 9 years ago

Hello Tim, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“Bought many items off them over time and always best quality and a1 service.????????”

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Posted 9 years ago

Hello Gareth, thank you so much for taking the time to write such a great review!!

Posted 9 years ago

“Service excellent product excellent delivery very poor 4days late and experience. U.K. Mail always nex day. 4 days work lost waiting in”

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Posted 9 years ago

Hello Robin, thank you so much for taking the time to write your review. We're very pleased to hear that you found the service and product excellent. Regarding delivery, after working with many couriers we find DPD gives the best and most accurate service. They ship millions of orders daily and the fail percentage is very low. It's very unfortunate that sometimes not everything goes the way it should do. Many thanks for ordering from us and we apologise that in this instance this issue occurred. Best Wishes, The Ratchet Shop

Posted 9 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews