The Ratchet Shop Reviews

4.8 Rating 3,165 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from initial enquiry to next day delivery received on time. We were let down by our usual supplier but will always use you now for our heavy lifting gear requirements. Daniel Green - Service Manager, IMOTEK International.”

Helpful Report

Posted 10 years ago

Hi Daniel many thanks indeed for taking the trouble to complete our review We're happy that we were able to help you and hope that we can be of further assistance to you in the future

Posted 10 years ago

“Failed to deliver next day as the website implies. They promote and imply next day delivery 'if ordered by 1330hrs' and cleverly appear to charge for this service. Needless to say the goods didn't turn up the next day and they just blame the couriers! nothing written in their standard delivery 'tab' terms about this STANDARD service that could take up to 4 days due to guess what.. Human error, traffic problems, weather issues or simply malfunctions ! The Ratchet Shop - its not clear, not easily found in anything other than your T&C's and so its deceptive. If i could be bothered, I would continue my claim for a carriage refund as I feel this could be challenged.. you score very low for this with 1*”

Helpful Report

Posted 10 years ago

Hi Piers we're truly sorry that you feel let down by us We have no intention of deceiving our customers I can assure you. DPD the couriers only offer a next-day service, this is their standard service. However sometimes problems crop up. We do quote that the next day status isnt binding but we always endeavour to get the product to our customer as soon as possible Once again, apologies for your discontent

Posted 10 years ago

“This company has an excellent product range and they are superbly efficient regarding despatch and delivery. I look forward to dealing with them again.”

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Posted 10 years ago

Hi Gordon, many thanks for taking the trouble to complete our review We continue to look for new products all the time to make our site even more comprehensive. We're happy to be of assistance again in the future

Posted 10 years ago

“Always brilliant first class service from these guys ... just amazed how quickly the merchandise arrives after ordering. Have no hesitation in recommending The Ratchet Shop not just on brilliant service but excellent prices too. Don't bother shopping around for stuff get it here you won't be disappointed.”

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Posted 10 years ago

Hi thankyou so much for such a great review it always gives us a boost to hear we are being appreciated. Many thanks indeed

Posted 10 years ago

“Very clear details. Swift delivery. That's all I ask.”

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Posted 10 years ago

HI Ian many thanks for taking the trouble to give us such a kind review best wishes Ann

Posted 10 years ago

“Helpful service, very quick despatch & delivery, very good.”

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Posted 10 years ago

Hi martin thanks a bunch for such a great review, we really appreciate it

Posted 10 years ago

Hi Martin many thanks indeed for such a kind review

Posted 10 years ago

“i did NOT agree to your mailing list, please remove me Paul Davison”

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Posted 10 years ago

HI Paul sorry to have troubled you. We only send out mailing if you click on subscribe to our newsletter. We have unsubscribed you, if that hasnt worked for any reason you can just click at the bottom of the mailshot to unsubscribe immediately

Posted 10 years ago

“Perfect transaction and genuine goods with all the appropriate safety operating limits clearly labelled. Delivered promptly and cheaply. Thank you.”

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Posted 10 years ago

Many thanks for your detailed review Ann

Posted 10 years ago

Many thanks for your detailed review Ann

Posted 10 years ago

“I had great service from this company, all my questions were answered promptly and in a professional manner. Transaction was smooth, item arrived as promised. Great product, well made at a very competitive price! I shall be using it regularly to safely tie down the luggage in the boot of my estate car. Many thanks 10/10 Gunter from Cheshire”

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Posted 10 years ago

Thanks so much for your kind review Gunter. It was a pleasure doing business with you

Posted 10 years ago

“Good quality products at a good price”

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Posted 10 years ago

Thankyou Neil for taking the time to give us such a great review best wishes Ann

Posted 10 years ago

“Found them extremely helpful and informative. The items we purchased fitted the roll”

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Posted 10 years ago

Hi Paul many thanks for such a great review, we really appreciate hearing from you

Posted 10 years ago

“Speedy turn around will use again.”

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Posted 11 years ago

thanks Jeff for writing such a good review

Posted 10 years ago

“Quality products, fast dispatch”

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Posted 11 years ago

thanks Milosz for your kind comments

Posted 10 years ago

“Great vertical lifter I bought,well worth it.”

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Posted 11 years ago

Thankyou for your kind review, we hope youre getting plenty use out of it

Posted 10 years ago

“Ordering process was good as I went direct to the company, product arrived as predicted by courier on time. The rachet it's self is sturdy and looks well made, a quick test proved no issues. I would recommend The Rachet Shop, without a doubt. RP”

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Posted 11 years ago

thankyou Richard, we appreciate your recommendation

Posted 10 years ago

“Very good service, Thank You.”

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Posted 11 years ago

Many thanks David for your kind comments

Posted 10 years ago

“As described, good price, quick delivery, would use again”

Helpful Report

Posted 11 years ago

Many thanks David for your kind comments

Posted 10 years ago

“Web order form didn't respond after having taken ages to fill everything in so resorted to the phone. Nothing seems to be working, computers were slow, the operative had no idea what was in stock and couldn't explain some of the details (what its an endless ratchet ?) and the process took even longer only to find - right at the end - that my item was out of stock. After even more delay an alternative was found which was dispatched quickly but the person on the phone failed to mention that he had changed the colour from black to blue - which is complete inappropriate as these are for decorative effect. I now therefore have to go to the trouble of sending them back, the company won't refund the postage, wont replace the goods for free with a different colour even though we are happy to pay for a more expensive option. Overall they were completely unhelpful and very very frustrating. Wouldn't ever ever do business with them again.”

Helpful Report

Posted 11 years ago

Hi Johnny, Thank you for your review, unfortunately as we record all our phone calls we are able to go back and listen to how each call unfolds. As there was no specific color stated by you to our member of staff there was no way he would know that you wanted black and it is your responsibility to have made this clear which you didn't and with that we cannot pay for the delivery costs if the fault is not ours. With regards to the telephone process taking a long time, we offer this service to help people who are not comfortable on the internet but it takes longer for our staff to enter your personal details as we dont know where you live and we dont like to make mistakes. We also have a lot of products so although we try to memorize these and know the stock levels of each, this is sometimes not feasible with the amount we have. When you called us you stated you were looking on our website and with that you would have seen the item you were inquiring about was out of stock as it states this right next to each item. If you would like to discuss this further please do not hesitate to contact us. Best wishes The Ratchet Shop Team

Posted 11 years ago

“Excellent product delivered quickly - and at a good price.”

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Posted 11 years ago

“Was my first order so all questions answered and advice given was sound. Price was not the cheapest but delivery times were by fat the best. Delivery was spot on and packaging was good (nothing damaged) Will be back for more I am sure.”

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Posted 11 years ago

Many thanks Nigel. We are very happy with the courier DPD, they may be slightly pricier but they offer a very efficient service

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,165 reviews