The Ratchet Shop Reviews

4.8 Rating 3,158 Reviews

97 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Ratchet Shop:

Online company selling ratchet straps. Round and Webbing Slings. Grade 80 Chain sets made to order. Horizontal and Vertical \lifting Clamps. Winches, Pulleys. Safety Harnesses, Lanyards
Certified

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery.”

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Posted 10 years ago

“EASY TO ORDER AND FAST SHIPPING! CERTAINLY USE AGAIN!! :)”

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Posted 10 years ago

“Good for the work I bought them for, very pleased.”

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Posted 10 years ago

“Excellent service, delivered to France within 3 days, product good value for money, as yet untested at work.”

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Posted 10 years ago

“received the feedback request 2 days before the goods !! goods arrived this morning , courier tried another address 1st and the package had been opened ??? could do better”

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Posted 10 years ago

Thankyou for taking the trouble to complete the review Our review request is set to be received after the goods have arrived, however as your order went with Hermes Homecall, this is a 5 working day delivery service. Coupled with the Easter weekend, unfortunately the review request came too soon I apologise that the driver went to the wrong address and will pass this on to Hermes; I can only assume that they opened the packet to double check the address details I'm happy that ultimately you received your order Many thanks for ordering from us

Posted 10 years ago

“Fantastic product and service, very fast postage. Very glad I have found this company and will be using them a lot in the future.”

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Posted 10 years ago

Many thanks for taking the time to give us such a good review Trevor

Posted 10 years ago

Many thanks for taking the time to give us such a good review Trevor

Posted 10 years ago

“Excellent Service and will use for future orders”

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Posted 10 years ago

“V/good”

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Posted 10 years ago

“very good value fantastic price for the goods you supplied very happy will buy again thank you”

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Posted 10 years ago

“prompt proper job all right”

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Posted 10 years ago

“The wrong address was printed on my order confirmation by the Ratchet Shop online order system. I e-mailed and telephoned to inform them. Paul said he would get someone to phone me. No one did phone me. I did not get a reply to my e-mail. I phoned again and Michael corrected my address. I chose a 2 to 5 day delivery and it took 4 days to receive my parcel, which is within the delivery schedule but the supplier is only a 2 hour drive away. I consider this delivery time to be too slow as the supplier is so close. Too soon to comment on the product yet, I want to see how it performs.”

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Posted 10 years ago

Hi thanks for taking your time to send us a review. Apologies that noone got back to you sooner over the change of address The Homecall Hermes delivery takes up to 5 days. Hermes works in a very different way to DPD our next day courier. The parcel is collected by them at the DPd warehouse and then is transferred to their hub, all of which takes time. The fact that you are near to our offices doesnt make this any faster as the parcel passes through various stages to get to you.

Posted 10 years ago

“Excellent experience from start to finish. Ratchet straps are of superb quality for the money and the delivery was prompt. Could not have asked for better! well worth a visit, i would find it hard to be dissapointed with any aspect of the overall customer service!!!”

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Posted 10 years ago

“Bought first time recovery truck with minimul knowledge.needed rachets & chockers.. searched all most every shop eg machine mart.screwfix.halfords.argos Many more online dooont waste your time. Rachet shop was far the cheapest for the quility. Strength & prise. Xxx £50 quid to my door well done rachet shop.”

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Posted 10 years ago

“I would have liked to have given very good but I had to cancel my order. I ordered from you as I have only just set up my business and got work quicker then I was expecting so the offer of next day delivery was brilliant. The next day I checked on the status of my delivery with DPD and it said it was on its way later that morning I received an email to say it had been delayed and it wouldn't be delivered until Monday. I rang yourselves and the man I spoke to was really nice and he rung DPD to see what the problem was and he rang me back unfortunately I had to request a refund and pay more for the ratchet straps that I needed.”

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Posted 10 years ago

“The service was quick and on the day they said it would arrive ,all the goods where in order,I would have no problem re ordering anything for your company again.”

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Posted 10 years ago

“Excellent service, a quick delivery and a good price and quality.”

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Posted 10 years ago

“Helpful stuff and fast delivery.”

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Posted 10 years ago

“excellent”

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Posted 10 years ago

“Very good product just as discribed Shipping very quick Excellent”

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Posted 10 years ago

“very efficient service Thank you”

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Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,158 reviews